Original Post — Direct link
So I've been waiting the past week for live chat to open, which it hasn't, just gave up and went to make a support ticket but then saw this when I went to submit it:

So that's awesome, closing both methods of support is smart.



I stopped playing the game a while ago, before uplay turned into ubisoft connect, and recently came back to the game. However, I quickly noticed something was wrong, my microphone was not being picked up at all in-game.

I have gone through this (https://support.ubisoft.com/en-GB/Ar...oubleshooting/) entire support page multiple times now and nothing helped fix it.

There is nothing wrong with my microphone either, every thing else I test it in (discord, browser, many other games) all work perfectly with it. Rainbow 6 siege is the only singular program that has any issues with it.

My microphone is a blue snowball ice (white) and its the exact same mic and setup that I had previously used when I played before, and it was working fine then.
over 3 years ago - Ubi-Orion - Direct link
Originally Posted by skylarkblue11
So I've been waiting the past week for live chat to open, which it hasn't, just gave up and went to make a support ticket but then saw this when I went to submit it:

So that's awesome, closing both methods of support is smart.



I stopped playing the game a while ago, before uplay turned into ubisoft connect, and recently came back to the game. However, I quickly noticed something was wrong, my microphone was not being picked up at all in-game.

I have gone through this (https://support.ubisoft.com/en-GB/Ar...oubleshooting/) entire support page multiple times now and nothing helped fix it.

There is nothing wrong with my microphone either, every thing else I test it in (discord, browser, many other games) all work perfectly with it. Rainbow 6 siege is the only singular program that has any issues with it.

My microphone is a blue snowball ice (white) and its the exact same mic and setup that I had previously used when I played before, and it was working fine then.
Hi there.

Live chat is only available during specific opening hours but you can reach us via our social accounts through our social media accounts on Facebook and Twitter and they will be able to create a support case for you.
over 3 years ago - Ubi-TheBerry - Direct link
Originally Posted by skylarkblue11
I've been watching the live chat button for a week now, it's not come online once during that time. I've also reached out to the twitter, to no responce.
Hello skylarkblue11,

I can see you have since had responses to your Twitter contact.

Please be aware, we will aim to respond within 48hrs across social and email channels, however this is subject to delays during periods of higher than level contacts.

If there is anything further we can help with, please let us know.





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