[2020] [PS4][Xbox One] Missing Content? Check here first!

UPDATE: If you are missing season pass content, operators, or other purchased content in Rainbow Six: Siege, please refer to this support article about the limits of content sharing.

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We are currently investigating reports of missing content on PS4 and Xbox One.

In the meantime, please check that you are trying to access the content from the account you have purchased it on.

An issue was recently corrected that allowed more content than intended.
Xbox players can share Year Pass Operators with profiles on the same console, but not additional purchases.
PS4 players cannot share any content.

If you are sure you are not sharing the content from a different account, please let us know exactly which items or operators you are missing by contacting us via our support website or social media:

- Support Case

- Live Chat

- Facebook

- Twitter

We apologize for any inconvenience caused.

Hello everyone!

This is just a quick reminder that, in the case of content sharing on consoles:

Xbox One: Players can share Year Pass Operators with profiles on the same console, but not additional purchases.
PlayStation 4: Players cannot share any content.

I am seeing a lot of mentions of alternative accounts on this thread, and of content not being accessible - this is expected behaviour in the large majority of cases.

To clarify regarding the Deluxe Edition - the operators from this edition are not shareable as they are not Year Pass operators. The Deluxe Edition comes with the Year 1 and Year 2 operator bundles, not any of the Year Passes.

If still needing assistance, and believing your content to be inaccessible when it shouldn't be, please start a Live Chat with an agent to get this investigated. Thank you!

Hey folks,

I am afraid that we are not able to transfer purchases made on one account to another account.

Just to re-iterate as well:

If you have bought the Deluxe Edition the operators are unlocked via bundle packs, not via a Year Pass. You can only share content on Xbox One if you have the Year Pass.

For example:

Scenario A:
Account 1: Owns Year 1 and Year 2 Passes. Operators are shared to Account 2 on the same console.

Scenario B
Account 1: Owns the Deluxe Edition of the game. Operators are not shared to Account 2 on the same console.

Hey DMBA.Cheese,

Sorry for the late reply, the Shadow Legacy Test server went live on the 17th August, I have now added it to your account, so it should appear in Uplay now.

Originally Posted by johnyvacondio9
Today i went to check my charms and didn't find my Y4S4 charm. Can someone help me with this problem?

Hey, johnyvacondio9!

Welcome to the forums and sorry to hear that you are missing this charm. Can we ask that you contact us via our social media channels on a private message:

Facebook

Twitter

Alternatively, you can contact us via live chat here:

https://support.ubisoft.com/en-us/Fa...ng-a-Live-Chat

Thank you.

UPDATE: If you are missing season pass content, operators, or other purchased content in Rainbow Six: Siege, please refer to this support article about the limits of content sharing.

XB1 players can share Year Pass Operators with profiles on the same console, but not additional purchases.
PS4 players cannot share any content.

If you are sure you are not sharing the content from a different account, please let us know exactly which items or operators you are missing by contacting us via our support website or social media:

- Support Case

- Live Chat

- Facebook

- Twitter

I'll now be closing this thread. Thank you to everyone who took the time to report their experiences of these issues here previously.