[2021] Friends appearing offline in game and on Uplay.

@mcfoxington Hi there,

Thank you for posting! I appreciate that this can be frustrating when trying to play with friends online. Would you be able to carry out the following troubleshooting to ensure that you're maintaining a stable connection between yourself, the game and your friends:
https://www.ubisoft.com/help?article=000078839

If you'd also forward this guide to your friends too this would be much appreciated. An error on one PC can cause issues across the group, so it's best to make sure all players involved have carried out these steps.

If this helps, or if you still need assistance, please let me know!

Thanks for your reply f_afa, sorry to see your friends are still appearing offline.

Can you let me know if you are using Windows 10 and if your OS is fully updated? If you are using an older version of Windows prior to Windows 10, you may not have the full functionality of Ubisoft Connect, as you may need to enable TLS 1.2 as explained in this guide >
https://www.ubisoft.com/help?article=000097837

Some functions such as chat, friends list, or game invites may not be available on Windows OS prior to 10, because of security reasons.

I would also ask you to make sure you have Ubisoft Connect installed and not the previous Uplay launcher, as it is no longer updated and could be causing issues also >
https://ubisoftconnect.com/en-GB/

Please get back to us when you can, if this does not resolve your issue, we can make you a support ticket for further help with this.

Hello @fr3aked_out thanks for your reply.

Thank you for letting us know you've tried those steps, I am sorry to hear that they did not work for you. The video you have uploaded may prove very useful, but we can not view it at the moment. Are you able to check the video is not set to private in its settings?

I have gone ahead and created a private support case for you and you should receive an email from us shortly. 

We will troubleshoot this for you further over a private support case with 1 to 1 support, please check your emails inbox for our message soon.
You can also view and add a comment or files, to your support case, anytime, by clicking on this link here > https://www.ubisoft.com/help/cases

Thank you for your patience whilst we look into this Connect friends list issue further for you!

Hey there @LordLucifers,

I understand your friends also appear as offline on the Ubisoft Connect launcher. Have you tried doing all the troubleshooting steps previously provided by my colleagues on this thread, by any chance? These could fix the issue you're experiencing!

Hey @TheKing42798 ,

Are you attempting to invite an Xbox Friend to play Rainbow Six: Siege with you on PC?

As if so - cross-play isn't supported so this wouldn't be possible.

If you're inviting each other both on Xbox, this should be possible via the Xbox Friends List.

Please let us know if you have any other questions!