Hello. I just entered a ranked match in the game and I was kicked out of the game because I was waiting on the loading screen. When I try to connect back to the game I get error code 4-0xfff0be25. I got banned for 24 hours because of your game mistake and I am very angry right now.
Hello @youneverknow I am sorry to see you received a ban for a disconnection from the game. This error code is known to us.
If we ever have maintenance, degradation, or outages on our game servers or services, that may affect our player's ability to connect to our games, we will most likely create a temporary notification banner at the time of its event, on our Help website here > https://www.ubisoft.com/en-gb/help
As there is no maintenance ongoing at this time that could have caused this, please try the steps in our troubleshooting guide. These steps should help improve your connection, or help rule at any possible causes of this behaviour > https://www.ubisoft.com/en-gb/help/article/000094617
@thewbomb Hey! Sorry to hear that you have also been experiencing these issues.
Did you try any of the steps posted above by Ubi-Milky?
Hey @corysucks6969. I apologize you are still encountering these disconnects. Please start a support case with us so we can look into this further.
Sorry to hear you've been experiencing disconnections too @thebevestuscemi , as noted by Ubi-Peach, if our troubleshooting steps don't help at all, could you please open a support case via our Support Site, Facebook or Twitter so we can look into this further with you.
Thank you!
Hello everyone, sorry to see you a few of you are experiencing this 4-0xfff0be25 error code.
This error code has been reported to us previously and some work was carried out in the background to help prevent this from affecting players.
Could you please try disconnecting any third-party accounts that you do not use very often from your Ubisoft account here, as this was known to sometimes solve issues with the 4-0 error codes? > https://account.ubisoft.com/en-US/account-information
If this does not prevent the error code from appearing, would you please make sure to follow all the steps in our connectivity troubleshooting guide per platform, as this contains the most common steps for improving a players connection to the game >
PS4 - https://ubi.li/12soI
PS5 - https://ubi.li/JE6K7
Xbox One - https://ubi.li/6L9Js
XBSX/S - https://ubi.li/55G8e
PC - https://ubi.li/YPwnl
If both troubleshooting steps do not help and you continue to receive this error code, we may need to check your nat settings and port settings privately for any external restrictions, but we will continue to monitor the forums for recent reports of the 4-0 error code
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