I don't have unlimited internet so I can't just go and re-update or re-download the game. Is there a work around so that I can play again without re-downloading the Crystal Guard update or the whole game.
Ubisoft Connect is asking me to update R6 with an update that is already installed, is there a fix?
Please help, thanks.
@z00z
Hey there.
Sorry for the delay in getting back to you on this. Few questions for you regarding this first of all,
When was the last time you updated the game?
Is the game installed to an external or internal drive?
Have you attempted verifying your installation?
Hello z00z thank you for answering those questions. I believe changing the location of your game folder may be the cause of this issue, as the game also comes with an installer for Ubisoft Connect, so changing the location of the games files may result in it also downloading an installer.
To try and resolve this try these two steps >
Hello @z00z thank you for the update and sorry we missed your post.
To better help you with this issue, we will need to gather your msinfo and dxdiag files as the troubleshooting we have given you, has not helped you so far.
Your system files should shed a bit of light on other possible causes and give us the install locations, as well as any Windows and program faults that could be causing this.
You can find instructions on how to create the system files we need, below >
DXDIAG - https://ubi.li/msrxL
MSINFO - https://ubi.li/lmiCE
Please upload your system files to this case, using our Ubisoft Support website here and leave a brief explanation of the issue, as well as what you have tried so far, to save time > https://www.ubisoft.com/en-gb/help/cases
Once we have received these files, an agent should get back to you within 48 hours.
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