[2021] Having an Abandonment Penalty

Hey,

Sorry to hear you got an abandonment sanction. We don't have the ability to remove these though unfortunately and are also unable to add any mmr to accounts. I apologise for the inconvenience.

@ blackjack4248, @blockblood720 - Sorry to hear that.

If you're still experiencing issues with disconnecting, please let us know the platform you're playing on.

Regretfully, we are unable to overturn temporary bans.

Originally Posted by V1b3_Dreams
Hello i just got banned for playing casual
I was playing with my friends and out of nowhere we got a suspend for ranked and unranked while we were playing casual and i got a 24 hour ban
and yesyer the same thing

Sorry to hear that, V1b3_Dreams!

Did you get disconnected first? If so, what was the error code on that?

Was this a one off or have you encountered this before?

Thanks!

Hello BaIIstein and Gr3y-5anctuary, thank you for posting about this.

I am sorry that you were received an abandonment penalty for leaving matchmaking, we are unable restore any lost MMR points as this is generated and removed automatically by the game and we are unable to lift temporary sanctions.

Sometimes if you abandoned a match right before it was due to start or if you disconnected from a match in a previous game, the server may take some while to synchronize and has been known to give an abandonment later on in the game after finishing synching this data from the game back up with the server.

If you need to wait longer then 5 minutes to find a match, please do not attempt to rejoin a match in progress and instead reset your router and relaunch the game to re-establish your connection to prevent this happening again.