[2020] Permanently Banned

Hello there, Pablo_Elmocco_1 and VEnOmVapizZ045. I'm very sorry to hear about the permanent sanctions that have been placed on your accounts. Please open a case at support.ubi.com to submit an official ban appeal as I am unable to assist with account sanctions of any kind over the forums. From there, our team will investigate your case and your account then let you know once a decision has been made. Please be advised that our team's decision is final and cannot be overturned. Thank you both for your patience in the meantime!

Originally Posted by pikkachu_05
So, recently on 8th of nov i got banned from my ubisoft account to play the game "Rainbow Six Siege" permanently. the mail says ive been banned for cheating, but i was not even in access of my account for one full day. i had bought the game thriugh steam and my steam account was hacked from 4th of nov to 5th of nov. . Valve instantly got back to me with a mail and my steam accoutn was recovered. I instantly opened the game and saw all my renown in the game was spent and now i was " ranked". On further poking around i realised that now i had 4 new operators on my deck to play with (this is where all my renown was spent). Being ranked was what made surprised cause i was 3 or 4 matches away from even being ranked this sesason and now it showed that i was ranked . So i assumed obviously whoever had hacked into my account played the game using my account (which i have no clue as to how it happened because i had enabled 2 FA. so kinda dissappointed with UBI there). I was gonna post a ticket about that but seeing that it takes for ubi to even respond to tickets, i thought its not a big deal someone played on my account let it be . But then obviously i got banned for whatever happened which i dont even know cause i coulnt even access my game for a complete day. They could get my claim verified by Valve/Steam cause i had to send a ticket to them as well for account recovery and they sent me a mail with my recovery information too.
But now obviosuly i posted a ticket about the same and am hoping to get a positive reply from ubisoft .

I'd be really thankful if somone could look into my case for me , my ticket reference number is : 13108974

Hello, I'm very sorry to read you received an in-game sanction.

I am unable to speed this appeal process up for you personally, as all account-related discussions need to be had in a support ticket.

Please leave this with us, we'll get back to you as soon as we can!

Hello @Sarce4340

Thank you for reaching out to us.

We're more than happy to review ban appeals, however cannot do so via the public forums.

To discuss your ban, please contact us directly via;
Our Support Site
Facebook
Twitter

There we'll be more than happy to review it.

Thank you!

Hello @sarce4340 you seem to have posted in the wrong forum so I will move your thread.

If you have been given a permanent ban, you are able to contact us about this privately to appeal, as we are unable to discuss this over our forums.

You can contact us here >

Twitter Support -  https://twitter.com/UbisoftSupport
Facebook Support - https://www.facebook.com/UbisoftSupportUK/
Ubisoft Email/Live Chat Support - https://www.ubisoft.com/en-gb/help/contact