[2023] Problem for launch the game

Hey @Tekko_3

It seems like you are just signed in to the wrong account. If you can't remember having another account (or the details for it), we can help you recover it, but not on a public channel like the forums, so please reach out through one of the options below so we can help you locate the correct account to login to. 

Support Ticket & Live Chat (when available)

Twitter Direct Message

Facebook Private Message

If you can provide the information below, it will help us locate any other accounts and we can see if they have the game linked:

1) C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache\ownership

Can you see more than 1 profile ID here for more than 1 account? If so, please can you copy and paste the profile ID's in the ticket so we can check those accounts? You may also provide a screenshot of those.

2) Alternatively, if you can tell us any other usernames or email addresses you have, we can search for those to find any other accounts you own where the game may have linked to.

Please remember to not reply to this message with any of the information listed above, as the forums aren't a private chat. 

Hello @Tekko_3,

No worries at!

You should receive a reply as soon as it's possible. Apologies for the delay.

If you have any additional questions, please let us know.

@Tekko_3 thanks for stopping by to let us know, happy to see everything is solved now for you to return to your game! Please let us know if you see any other issues.