[2021] Some of my uniforms disappeared

Hey everyone! I'm moving this to the Console subforums for better visibility. In addition to that, I'd like for you all to answer the following questions. Our teams are actively investigating this issue, and we'd be glad to include your information for them:

- Do you have the Year Pass? If so, which one?
- Which exact items or Operators are missing? Please be as specific as possible.
- Were you sharing your account with profiles not on the same console?
- What platform are you playing on?

Thank you!

Thank you all for this information!

YouCallMeMnk, please check to see if any content is waiting to be installed and try restoring your licenses!

its_ink, please also try restoring your licenses to see if that helps with your missing Year 1 Operators! As for your missing pro-league bundles you have game-shared, players can share Year Pass Operators with profiles on the same console, but not additional purchases.

AlreadyArab, you had mentioned missing the Year 2 uniforms and headgears, do you own the Year 2 Pass as well or is it just the passes for Years 3-5? Also, are you game-sharing the uniforms with your friend?

Hey everyone. I deeply apologize for the delay and the ongoing inconvenience this ordeal may have caused you! The team recently published a support article regarding this issue. The information included in the article is all the information available at this time.

If you are not game-sharing, but are still missing content, please let me know. Thank you for your cooperation and understanding!

Hey WhiteSwift82,

As game-sharing is not something that is officially supported, there can be inconsistencies with the sharing of content.

@nobster45654 Can you check out this FAQ? It has information related to purchases and sharing in there.

Hey guest-uV4MrVTZ,

Can you answer the questions that my colleague asked, so we can check them with the team?

Thank you

Originally Posted by Drose1.ft
I've been missing 4 pro league sets for awhile. Has any your skins & uniforms returned? I've uninstalled game countless times. Also reinstalled the add ons multiple times. Nothing seems to work.

Hi Drose1.ft!

Sorry to hear you lost your Pro league sets.

Please contact us on Facebook or Twitter though. Alternatively, you can also create a support ticket.

Please include a list of what you purchased, where you purchased it, what currency you used and when you did that. If you have any images/video that show the purchase or you using them on your account, please add these as well.

Thanks!

Hey Jet_Blue17! I just sent you a private message about this.

dragonrk00l, what was the exact name for the uniform?

@ROBNETT0405 - If you haven't already, please reach out to our support team so they can look into this for you.

Hey guys!

The missing Blackbeard uniform is something the team are aware of and is under investigation.

We don't have any further information at this time but keep an eye on the Forum for updates!