[2021] Ubisoft Drops Webpage doesn't allowed me to register for drops

Original Post — Direct link

I am currently still having this issue, although at the end of December a staff member said there is currently no solution, I am very concerned atm. With this upcoming week, twitch drops will be beginning for the SIX INVITATIONAL 2021. I want to participate in this upcoming event by earning drops by watching the twitch streams. However, if I can't get my account fixed soon, I won't be able to participate in this event and this is not fair for me or anyone. I literally can't register for drops since its an error on ubisofts side not mine. The last customer support member said I would get the November 2020 charms from watching the streams and I never did. I will provide an image of the issue once again and I will show proof if asked about receiving the November charms. Another thing thats concerning me is the fact the twitch doesn't acknowledge that my account is activated, so when I join a participating stream it tells me to activate my account which Is an error on Ubisoft's part, not mine. I need this fixed asap! I will be watching the streams as before but I need to be compensated if this glitch / issues persists.

If anyone else is getting this issue or knows how to fix it, respond ASAP:

Error Message "An error has occurred while enabling rewards. Please contact Customer Support."

over 3 years ago - Ubi-Raziel - Direct link

Hello everyone!

I have created a sticky thread about this earlier today. Please refer to it here: https://forums.ubisoft.com/showthread.php/2314068

Thank you!

about 3 years ago - Ubi-TheBerry - Direct link

Originally Posted by jesse.cheeks69
Hey Ubi-Raziel I am replying to this thread because I did not receive my Green Valkyrie Charm. I watched more than six hours of a stream during January 23rd and did not receive my charm even though it says "Watch for 3 hours". My Ubisoft account has been connected to my twitch account long before the 2021 Invitational and I ad no problem receiving the Blue, Orange, and Red Charms. I am really confused on why I don't have the charm because we are now on Phase 2 and I have received the first phase 2 charm. I had a similar problem with the mute protocol event when I did not receive the Marching Neon Charm, you guys later added it to my account. Respond to me when you can, thank you!

Hello jesse.cheeks69,

Charms are being distributed in days following the phase.

If after Phase 2, you're still missing any Phase 1 charms, please contact us directly via our Support Site or you can also reach us on Facebook and Twitter

Thank you

about 3 years ago - Ubi-Milky - Direct link

Hello jesse.cheeks69, thanks for gettiing in touch about your drops.

All who had the necessary watch time, have now had their rewards pushed to their accounts after a small delay we have been informed.

If you did not receive a certain drop on your Twitch Inventory page here - https://www.twitch.tv/drops/inventory

This would mean that you did not watch for the eligible amount of time. Without the item appearing in a players drop inventory as proof, we would be unable to add these to your account.

about 3 years ago - Ubi-Orion - Direct link

Originally Posted by jesse.cheeks69
I sent a screenshot of my twitch inventory to a Ubisoft support staff that I am currently emailing, awaiting a response.

Hey there.

A member of the team got back to you on the case yesterday. They've asked if you can provide a screenshot from this page and attach it to the case.

about 3 years ago - Ubi-Raziel - Direct link

Originally Posted by jesse.cheeks69
I have not received a response and it has been a couple of days, here are two screenshots, one is my twitch drops inventory and the other is my in-game inventory that shows my charms.

Twitch Drops Inventory: https://ibb.co/J7hfH59

In-game Inventory: https://ibb.co/myVQr3S

I'm starting to get impatient and I'm really disappointed overall with the lack of communication on behalf of Ubisoft-Support. I've been waiting two weeks for my charms and still haven't received them yet. Come on guys..

Hello!

I can definitely see a support agent is emailing you about this. You can follow the progress of your support case here: https://support.ubisoft.com/Cases/14129548

To help speed things up, I have added the images you provided me to your support case. Using the link above, you should be able to remain in contact with the support agent.

All the best!

about 3 years ago - Ubi-TheBerry - Direct link

Originally Posted by jesse.cheeks69
I have not received a response from a Ubisoft support for days, nor have I received my missing charms. How is it taking this long for you guys to email me back or give me my missing charms.

Hey jesse.cheeks69,

I can see a response was sent, requesting additional images as your username is required to be visible in your Twitch image

When you're next available, would you be able to upload this image to your case?

We can then continue to look into this if you're still missing your charms in-game

Thank you!

about 3 years ago - Ubi-Milky - Direct link

Thank you for the update CT-7567._ I can see your case has now been escalated to the game team to investigate and can also see a Twitch account linked to your Ubisoft account now.

For some players they were simply not eligible for the drops as they did not have the required watch time and so it did not appear in their inventory. The eligible players had the drops pushed to their inventory last week, however I can see unfortunately that was not the case for you and you appear to be eligible.

I will follow your case number to see how this progresses, thank you for the update.

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