[2020] Latency/Ping Issues since Shadow Legacy update

Hey,

If you have gone through the connectivity FAQ and still have an issue after this, please create a support ticket / live chat (if you haven't already) at here with screenshots showing your port forwarding and your system files (DX diag and MSINFO) so that we can look into it and try further troubleshooting with you.

Hello imWara, welcome to the forum.

Can I ask what platform you play on and what ping value do you get? Do you get this oing level with other games or just with Siege?

Also, what region or datacentre do you believe you are connected to please?

Originally Posted by denvx.
Stop copy paste same link from the FAQ, it's your servers fault fix this already, it's been a week...

Hello! We have not detected any server issues at this time, so we're doing our best to make sure the connectivity troubleshooting has been followed fully in the meantime. Everyone's network is different and we can't make any presumptions that all steps have already been tried.

Originally Posted by SitaNVGS
At this point I am seriously disappointed.

First of all, why was this thread merged with some other thread, when issues are probably unrelated? Most people in my thread seemed to have issues started at the same time, with few of the ISPs. Now, we share the thread with people who had the issue started over a month ago.

Secondly, never before had I such a big break from this game, and at this point I am not even sure if I am gonna go back. You know how they say that habits are made over 3 weeks? I haven't played for 4. Thankfully I have not bought battle pass as I would not be able to finish it playing like this. Of course, battle passes are designed with Fear Of Missing Out in mind - many people will pay to finish it. But there is no way sane people will pay for 70 levels of non playable game.

And of course that battle pass is in non-free game, with loot boxes, paid skins from shop, paid skins for R6 points, exclusive Twitch deals and premium season pass.

A season pass, which as an owner, I feel a bit like I were robbed. 1-week exclusivity? How about 2+ week exclusive internet issues.

And all I am gonna get is some poor guy from support trying to apologize to me. I don't envy you, since you have to deal with this all day, and I appreciate that you

See you all in next week on the same rant and have a nice day.

Hey SitaNVGS,

I appreciate this is a very frustrating issue to experience. We will continue to do the best we can to troubleshoot with players, and report any issues to the Rainbow Six Siege team.

At it currently stands we are not aware of any issues that could have caused this, but we will continue to keep on top of the reports we see!

I wish you the very best.

Originally Posted by SitaNVGS
It seems that issue has been resolved, at least for me. No longer is the US server chosen as the best one for me, from Europe. Ping also seems stable.

One thing that will keep itching me is that there won't be any recompensation for this, in age of game as a service. I lost some value of yearly pass and there is no way I can complete battle pass in 10 days. And I am not gonna pay you for this for sure.

Glad to hear that this is sorted for you SitaNVGS! I am afraid that we are unable to provide compensation for this issue, if there was to be compensation it will be communicated directly from the development teams on the forums.

Thank you.