Rainbow Six Siege

Rainbow Six Siege Dev Tracker




23 Mar

Comment
    UbiMark on Steam Forums - Thread - Direct
Hello 𝖀𝖇𝖎𝖊𝖈𝖚𝖙♔,

Thanks for reaching out!

Crossplay is available between PC, Stadia, and Luna, or between PlayStation and Xbox consoles.

You can find the confirmation in this official article.[www.ubisoft.com]

I hope it clarifies the situation and if you have any additional questions, please let us know.

- Ubisoft Support

18 Mar

Comment
    UbiMark on Steam Forums - Thread - Direct
Hello there,

Thanks for reaching out and I'm sorry to hear that you're unable to find a match.

Can you please perform all of the troubleshooting steps listed in this article?[www.ubisoft.com] This will ensure that your connection to our services is optimal.

Many thanks and if you have any additional questions, please let us know.

- Ubisoft Support
Comment
    UbiMark on Steam Forums - Thread - Direct
Hello there,

Thanks for reaching out and I'm sorry to hear that you're experiencing high ping.

Can you please perform all of the troubleshooting steps listed in this article?[www.ubisoft.com] This will ensure that your connection to our services is optimal.

Many thanks and if you have any additional questions, please let us know.

- Ubisoft Support

09 Mar

Comment
    UbiMark on Steam Forums - Thread - Direct
Hello Sailatilion,

Thanks for reaching out and I'm sorry to hear that you are unable to purchase credits.

Have you tried restarting both your game and your Steam client, by any chance?

- Ubisoft Support
Comment
    UbiMark on Steam Forums - Thread - Direct
Hi there,

Thanks for reaching out! I'm afraid that we're only able to provide support in English on these forums. Would you be able to translate your issue for me, in order for me to assist you further?

Alternatively, if you'd like to receive support in your native language, you're welcome to contact us[support.ubi.com] on our website regarding the issue. Thank you!

- Ubisoft Support
Comment
    UbiMark on Steam Forums - Thread - Direct
Hello Hawe,

Thanks for reaching out and I'm sorry to hear that you are unable to purchase credits.

Can you please confirm what happens when you're trying to confirm your purchase? Are you receiving any errors? If so, have you tried disabling your overlay, by any chance?

Many thanks and if you have any additional questions, please let us know.

- Ubisoft Support
Comment
    UbiMark on Steam Forums - Thread - Direct
Hello Operators,

Thanks for reaching out and I'm sorry to hear about your experience.

Can you please try the troubleshooting steps in this article[support.ubi.com]? It will help to eliminate any potential software conflicts.

If the issue persists, could you please contact our team on our Support Site?[support.ubi.com]
Please attach both of the following system files: Read more
Comment
    UbiMark on Steam Forums - Thread - Direct
Hello Chadstream Onion,

Thanks for reaching out and I'm sorry to hear that you are unable to find a match.

Can you please confirm your location and the server you were connected to? Have you tried changing the data centre, by any chance, with this link?[www.ubisoft.com]

Many thanks and if you have any additional questions, please let us know.

- Ubisoft Support
Comment
    UbiMark on Steam Forums - Thread - Direct
Hello Ryuko50,

Thanks for reaching out and I'm sorry to hear that you were disconnected.

This sounds a bit strange, especially when you mentioned that you were active.

Can you please perform all of the troubleshooting steps listed in this article?[www.ubisoft.com] This will ensure that your connection to our services is optimal.

Many thanks and if you have any additional questions, please let us know.

- Ubisoft Support
Comment
    UbiMark on Steam Forums - Thread - Direct
Hi Michelle 🌙,

Thanks for reaching out! I'm afraid that we're only able to provide support in English on these forums. Would you be able to translate your issue for me, in order for me to assist you further?

Alternatively, if you'd like to receive support in your native language, you're welcome to contact us[support.ubi.com] on our website regarding the issue. Thank you!

- Ubisoft Support
Comment
    UbiMark on Steam Forums - Thread - Direct
Hello there,

Thanks for reaching out and I'm sorry to hear that you are unable to start your game.

Can you please confirm if it's a recent purchase or if were you able to start your game before? Secondly, can you please clarify if you have the latest version of Ubisoft Connect installed?[ubisoftconnect.com]

Last, but not least, if you already contacted our team, you will receive a reply as soon as it's possible. Apologies for the delay,

If you have any additional questions, please let us know.

- Ubisoft Support
Comment
    UbiMark on Steam Forums - Thread - Direct
Hello there,

Thanks for reaching out! I'm afraid that we're only able to provide support in English on these forums. Would you be able to translate your issue for me, in order for me to assist you further?

Alternatively, if you'd like to receive support in your native language, you're welcome to contact us[support.ubi.com] on our website regarding the issue. Thank you!

- Ubisoft Support
Comment
    UbiMark on Steam Forums - Thread - Direct
Hello himeowuchi,

Thanks for reaching out and I'm sorry to hear that you are experiencing crashes.

Can you please share with us your full PC specs, so we can have a look? Secondly, can you please try the troubleshooting steps in this article[support.ubi.com]? It will help to eliminate any potential software conflicts.

Many thanks and if you have any additional questions, please let us know.

- Ubisoft Support

04 Mar

Comment
    Ubi-WheelyDuck on Steam Forums - Thread - Direct
Hey guys,

Sorry to hear that you have been having trouble launching the game despite your troubleshooting.

If this is persisting then I would recommend to complete the steps in our pc troubleshooting guide[www.ubisoft.com] in full to configure your device for the game.

Any trouble, just let us know.

- Ubisoft Support
Comment
    Ubi-WheelyDuck on Steam Forums - Thread - Direct
Originally posted by Rick Sanchez: RAINBOW IN MY LIBRARY IS LINKED TO ANOTHER UBISOFT ACCOUNT

When I first bought the game, it was connected to my brother's ubisoft account, then I have to constantly ask for his account to play, is there a case of disconnecting the account?
Hey there,

I am afraid that this isn't something we would be able to help with over the forums and in this case we would need the account owner (your brother) to reach out to us directly to investigate.

Many thanks,

- Ubisoft Support
Comment
    Ubi-WheelyDuck on Steam Forums - Thread - Direct
Hey there,

Thank you for reaching out!

At the moment, we can only support in English, French and German here.

Could you please translate your post into one of those languages so we can see how we can best help?

Otherwise, you're more than welcome to open a ticket through our Support Site[ubi.li] and an agent will get back to you in your preferred language.

Thank you!

- Ubisoft Support
Comment
    Ubi-WheelyDuck on Steam Forums - Thread - Direct
Hey guys,

Thank you for reaching out!

At the moment, we can only support in English, French and German here.

Could you please translate your post into one of those languages so we can see how we can best help?

Otherwise, you're more than welcome to open a ticket through our Support Site[ubi.li] and an agent will get back to you in your preferred language.

Thank you!

- Ubisoft Support
Comment
    Ubi-WheelyDuck on Steam Forums - Thread - Direct
Hey guys,

Thank you for reaching out!

At the moment, we can only support in English, French and German here.

Could you please translate your post into one of those languages so we can see how we can best help?

Otherwise, you're more than welcome to open a ticket through our Support Site[ubi.li] and an agent will get back to you in your preferred language.

Thank you!

- Ubisoft Support
Comment
    Ubi-WheelyDuck on Steam Forums - Thread - Direct
Hey there,

I have removed your message for your protection as you included your Ubisoft account name, I will however continue to answer the rest of that message.

Sorry to hear that you are awaiting a response in your open case, currently the team are busier than normal and so it can take some time to receive a response.

With regards to your voice chat trouble I would advise to complete the steps in our pc troubleshooting guide[www.ubisoft.com] in full.

Any trouble just let us know.

Ubisoft Support
Comment
    Ubi-WheelyDuck on Steam Forums - Thread - Direct
Hey guys,

Thank you for reaching out!

At the moment, we can only support in English, French and German here.

Could you please translate your post into one of those languages so we can see how we can best help?

Otherwise, you're more than welcome to open a ticket through our Support Site[ubi.li] and an agent will get back to you in your preferred language.

Thank you!

- Ubisoft Support