I ended up correcting this in a very strange way. I purchased the game for both PC and PS4. My main platform is pc, but that is where i was receiving the issue from the in game store in which I upgraded. When I link my account to my ps4 account, I signed in on ps4 and my purchases popped up for me to claim, I claimed them on ps4 and now I received my characters and coins. But I assume not everyone will have the game on multiple platforms to perform these actions.
Thank you for this info! I've passed it along, it may help us figure out a fix for it.