I'm back in from just now and everything looks fine I still have all my gear but no money at all.. Not even in the bank otherwise everything looks normal.
We've seen a couple of reports of this - head to Aftercare and we'll be able to sort you out no problems though: https://support.runescape.com/hc/en-gb/articles/360018668777
Will there be compensation for components used to craft lost invention gizmos?
I crafted hundreds of ancient gizmos to get rare perks with common components and they are now all gone.
Aftercare can sort you out there. Best to reach out via that: https://support.runescape.com/hc/en-gb/articles/360018668777
Hello everyone!
Wave 5 has now released, our first of two planned for today. Please check your emails for notification within the hour, but as always, we recommend attempting to log in just in case.
Wave 6 will take place later this afternoon should everything go to plan, and we'll let you know as soon as this has rolled out. By the end of today, we expect to have returned around 88% of all accounts.
Tomorrow, we intend to release Wave 7 which we currently project will bring us to almost all accounts having been restored (> 99%). We'll be back later today with more news on Wave 6 as soon as we have it.
Thank you! Passing it to the team now.
Looking into my messages - I don't seem to have this in my inbox. Could you send it again?
I've sent my ingame / username in a private message.
Thank you! Passing it to the team now.
Checked in with the team on this. The vast majority of requests haven't resulted in this approach and generally no-one will be expected to have any evidence or footage to back up their claims. The vast majority of requests have been fulfilled as requested.
I can't speak on the reports you've seen, but we have had to deny some false or embellished reports for certain. Not saying those reports are those individuals those!
If anyone reading this feels you've not got the Aftercare you expected, feel free to respond with detail / your RSN and we can check in with the team on it.
Just to add to this - according to the team, only two Aftercare reports have been fully closed/denied so far and both were due to false requests.
Morning everyone.
Just jumping back in to let you know we expect to have two waves today - one wave relatively soon followed by a larger one later this afternoon. We don't quite have an ETA for the first one but the hope is we'll be landing around late morning / very early afternoon.
Just to be clear, this isn't Friday's wave being pulled into Thursday, so we'll still end up in the 80-90% returned range. Friday's wave should bring us to pretty much all accounts being restored. As soon as we have any further news, I'll be back with more.
Just an update to this - in the processing of Wave 5, we've caught some discrepancies that have set our timelines back a little.
We're still expecting to squeeze in both Waves today, but our first wave will likely arrive early-mid afternoon now. We'll keep you apprised as we go.
u/JagexHooli There have been several reports now that the aftercare has been completely useless. They are requesting that we provide unequivocal evidence that the items were received/owned. Even rejecting some requests where screenshot evidence has been submitted of drops being received.
For the majority of us, we don't have video footage or even screenshots of our drops/banks.
Obviously there are data gaps, hence why some accounts have missing items upon restoration. I really hope that the aftercare are not basing the decision to return items solely on the data which may or may not be missing (though this would appear to be the case).
Checked in with the team on this. The vast majority of requests haven't resulted in this approach and generally no-one will be expected to have any evidence or footage to back up their claims. The vast majority of requests have been fulfilled as requested.
I can't speak on the reports you've seen, but we have had to deny some false or embellished reports for certain. Not saying those reports are those individuals those!
If anyone reading this feels you've not got the Aftercare you expected, feel free to respond with detail / your RSN and we can check in with the team on it.
Morning everyone.
Just jumping back in to let you know we expect to have two waves today - one wave relatively soon followed by a larger one later this afternoon. We don't quite have an ETA for the first one but the hope is we'll be landing around late morning / very early afternoon.
Just to be clear, this isn't Friday's wave being pulled into Thursday, so we'll still end up in the 80-90% returned range. Friday's wave should bring us to pretty much all accounts being restored. As soon as we have any further news, I'll be back with more.
Same here! Got an email yesterday but my account hasn't been unlocked in yesterday's or today's wave...
Could I get your RSN?
Got the email that I should be back online, however still unable to log back in :/
Could you pass me your RSN? We can look into this.
Protect it? You're going to burn it down at that rate.
Wave 4 - 13:15 Game Time, April 7th
Hi all,
We have just released our fourth wave of accounts back into the game, bringing the total share of impacted accounts restored up to ~70%.
Emails will be sent to notify anyone returned to the game within the hour, but as always, we recommend also checking by attempting to log in just in case anything happens with your email!
What's Next
Our aim is to have the vast majority of accounts back in game by the end of this week and we remain on track to achieve this as it stands today.
We are currently working on our fifth wave of account restorations, which we expect to be ready to deploy tomorrow. We expect this wave to tip us well into the 80-90% range and we'll confirm the percentage of overall accounts returned as soon as we have this locked.
We are also lining up plans for a sixth wave which could potentially release on Friday - though this is strictly provisi...
Read more/u/JagexHooli Good morning Mod Hooli I had a small question as someone who is still locked and patiently waiting... I was wondering if there was any discussion regarding Ironman accounts in terms of compensation ? it's been over a month worth of dailies, weeklies, monthlies, shop runs, activities - holiday events even that we have missed. I feel a cape and a cosmetic override is very underwhelming as a compensation for this issue. Thank you.
There has been more discussion on Ironman accounts and we'll hopefully have more to share / discuss with all of you within the next day or so.
I'm happy to be back in game, but I logged in with 0gp (none in bank as well) I sent in a ticket yesterday - no response yet but given how busy things are understandable. But since then I've gained gp will that effect anything when they do get around to it?
Gaining GP won't impact anything so feel free to make some money.
Response times on Aftercare right now are pretty quick, so you should hear soon. Thanks for the patience while we sort this out for you!
My RSN is Mori.
We know what happened here - it's not a loss of save data, just a deployment error. Thank you so much for reporting this as it caught a couple of other potential instances of this for future waves (thankfully extremely small numbers - single digits - but still!).
Can you reach out via Aftercare for further support? We're going to prioritize your ticket (we've let PS know you are coming) and help you asap. For now, please avoid playing until you've worked with them. Thank you!
https://support.runescape.com/hc/en-gb/articles/360018668777
The Live Team just reached out to let us know this is now hotfixed. If you were encountering this, could you let us know if this no longer occurs? Thanks for your help in advance!
devtrackers.gg
