devtrackers.gg
Hello, are you able to DM me your RSN so i could look at the issue further?
Hello, are you able to DM me your RSN so i could look at the issue further?
UPDATE (14:35 GMT) - Our Coldfix update has now released and the issue should be resolved. Please post below to let us know if you're still encountering this issue and thanks again for your patience.
Jagex giving updates using both AM/PM and 24 hour times
Hah nice spot! Fixing that now.
UPDATE (14:05 GMT) - We have a Coldfix rolling out to address the JAG login issue, which will result in a server reboot at approx. ~2:30pm Game Time. Once this has completed, we'll post back here.
We'd really appreciate if you could report back to confirm this fix has unblocked you once the update has released just to make sure we've got this resolved. Thanks for your patience and stand by for further news.
UPDATE (13:45 GMT) - We have a build with a potential fix in QA now. We hope to have more to share shortly.
We've spooled up a separate thread here to make finding updates on the JAG issue easier to find - title of this one is out of date!
Find our updates here: https://www.reddit.com/r/runescape/comments/lfbqst/login_issue_jag_error/
Reposting this separately to make our updates more discoverable.
We're aware of an issue regarding Jagex Account Guardian that is affecting some users. The teams are aware and we will update you once we have more information on the situation.
UPDATE (14:35 GMT) - Our Coldfix update has now released and the issue should be resolved. Please post below to let us know if you're still encountering this issue and thanks again for your patience.
UPDATE (14:05 GMT) - We have a Coldfix rolling out to address the JAG login issue, which will result in a server reboot at approx. ~14:30 Game Time. Once this has completed, we'll post back here.
We'd really appreciate if you could report back to confirm this fix has unblocked you once the update has released just to make sure we've got this resolved. Thanks for your patience and stand by for further news.
UPDATE (13:45 GMT) - We have a build with a potential fix in QA now. We hope to have more to share shor...
Read more External link →The servers are now back online!
For any updates on a JAG error message preventing log in, please see here: https://www.reddit.com/r/runescape/comments/lfbqst/login_issue_jag_error/?sort=new
--EDITED FOR NEW DEDICATED POST--
For anyone receiving the 'Jagex Account Guardian' message preventing login, we're aware and looking into this immediately. We'll post as we get updates.
Further update: The team have been investigating and we have a lead. No ETA at this time but it's our top priority. We'll have more to share soon.
I was hoping that it was a bug, we never know with Jagex though. I just had a look through the patch notes and I didn't see where they had updated the chat. I literally just logged in and seen the chat and was very annoyed by it. I can see that it wasn't intentional, but needs to be fixed lol.
There was an engine update (hence why it was not in patch notes) to fix a bug with text colouring in certain use cases. This is a side effect of that change and something we're investigating, do not fear, the bug will disappear! No ETA.
For anyone receiving the 'Jagex Account Guardian' message preventing login, we're aware and looking into this immediately. We'll post as we get updates.
Loads of us locked out of our accounts because we're told Jag Guardian is not compatible with NXT BETA, but there's no way to turn Jag Guardian off. Fix please.
We've reported this to the team and we're looking into it asap.
In case you didn't catch Kari's other post, we expect an extended period of downtime (est. ~30 minutes if all goes well) as we roll this update out at 11am Game Time.
Further information and updates will be posted here: https://www.reddit.com/r/runescape/comments/lf8o9p/expected_server_downtime_ahead_of_game_update/
The servers are now back online!
It looks like the servers are coming back up now! Enjoy the latest Game Update!
In case you didn't catch Kari's other post, we expect an extended period of downtime (est. ~30 minutes if all goes well) as we roll this update out at 11am Game Time.
Further information and updates will be posted here: https://www.reddit.com/r/runescape/comments/lf8o9p/expected_server_downtime_ahead_of_game_update/