devtrackers.gg
All game worlds will be offline for approximately 3 hours.
One issue I personally have is certain surveys will make you fill out the actual survey, then only at the very end they'll tell you "Sorry, you're not the right candidate". So you just filled out an entire survey for nothing, and it happens way too often unfortunately
Good to know, happy to pass that feedback forward to see if there's a way to more quickly "screen" suitable survey respondents to mitigate the time spent on a survey before you get that kind of decision. Thanks for this!
u/JagexDoom any way you can address this? nearly all of your partnered companies are without a doubt scamming your customers
Would be interested to hear more about this - do you have particular evidence of any companies in particular? Happy to pass feedback to the team about this one but I'd have to ask for specifics. From a quick read through the comments here, the general response appears to be folks not being the right fit for a survey, or experiences with a previous partner company.
Again, happy to investigate particular instances or pass the feedback on - we just wanted to highlight the promotion going on allowing players to pick up extra keys in this instance to see if it reflected in a change in the number of users using the "Earn Keys" feature. It's useful data for us, but so is feedback/evidence to the contrary.
Thank you! DM sent.
Feel free to drop me an inbox message too - Reddit Chat does not want to open today which is very annoying!
Please drop me a message/inbox/PM with screenshots, happy to investigate this for you.
Doom, I hesitate to tell you how to do your job. These are my takes from someone who never worked in CM
- be more proactive rather than reactive
- re-establish weekly streams with community engagement
- stop apologising for jagex's crap and don't promise shit you can't do. start winning small battles and present them as a win
- more youtube shorts snipping out the update notes. 1 a day will help accumulation and retention of players. Currently rs official youtube is full of ancillary crap shorts. make it more relevant
Happy to speak to these, if I can:
I’ll believe it when I see it. We have had years of empty words. It is easy to communicate when times are good, but being able to communicate during bad times is what we need. Im glad you recognize what kind of speculation is created by poor communication. Personally it is going to take a lot of consistent communication to rebuild my trust before I’m willing to give you the benefit of the doubt.
I appreciate this point and I know you're not the only one with this perspective. I'd like to think that on a personal level I've been communicative consistently, even during "bad times" as you say, but I also agree that it's more about how we, as a whole team, communicate.
hey, thanks for flagging this - this would have only been occurring between 8pm-midnight yesterday, for those with the in-game clock turned off
we'll have this fixed before next sunday!
Where ectoplasm ritual?
We're shaping up to have the Ectoplasm into the game in the near future, subject to QA testing and the like. I don't want to give a concrete date because I seem to be cursed with uttering a date and it immediately hitting a snag and getting delayed - but yes! Soon.
Honestly I don’t think you should stress as much over it being concrete, people will be forgiving if dates shift around or content is shelved as long as you communicate it ahead of time.
Right now people are more concerned with knowing the general direction, not even specific dates or each content piece just what you guys want the big focus update to be. Like “big finale quest”, “new skill”, “area expansion”, etc….
If there is one thing you could deliver it would be letting us know what is the major thing to look forward for. OSRS was having a so-so year until varlamore but people were pacified simply by knowing that varlamore was coming so it gave them something to speculate on.
And if there is no big focus update this year, if you guys are trying out that feedback of “slow down and focus on fixing the game for a year” then that’s fine to but just communicate that to us. Because right now being in the dark feels worse than anything.
Totally valid point, and one I appreciate seems easy to resolve! I'm hoping we can speak to where we're heading soon, and how much more player voice will play a role in shaping that direction.
I can totally appreciate the frustration that players have about it feeling like we're not communicating as much as we should/need to/could do, and as a player myself I know that when a game feels as though it's going quiet, the space left behind is just room for speculation and catastrophising, but that's not the case here.
We've been taking on board so much player feedback and realigning to be more player-driven so we've been quieter on the "what" and the "when" while we work on this, but it's still front of mind. It's especially crucial for Mod Azanna and I who are obviously out here communicating with the players every day, hearing your feedback and stressing that same desire for visibility up the chain!
Woah woah woah, does that mean there isn't currently a plan for a message this week? even thoough Keeper's last message explicitly mentioned a message in March?
There is a plan, but I want things concrete and confirmed so I can start communicating about them!
The fact that you don't have any mention of Keeper's upcoming message in this week's post isn't exactly inspiring confidence. Are we seriously going to repeat what happened on Groundhog Day again? Friday newsdump and then you're going to hide with a 3 day weekend. Say it ain't so. Please tell me I'm wrong.
Been stressing this point to the team for the past week so I'd love to be able to provide the visibility to players - I'm personally very keen for us to be laying out the plans for what's ahead so I'm being a nuisance to the team about us making the commitment for this. I'll keep trying my best!
Edited: wording for clarity.
Everyones goals differ and are valid. Some folks are streaking telos and I am just happy I am making progress on Arch Glacor.
Looks like the Culinaromancer is back in training
