Your support system is shit, no matter how you try to justify it.
Literally the worst in the whole industry. It's absolutely embarrassing.
On every support thread, assuming one gets any Jagex attention, I see nothing but an echo chamber of Jagex employees reiterating the same bullshit while plugging their ears and refusing to listen to their customers or the outside world by constantly shunning any criticism, feedback or debate for improvement.
Can you link me to an example of that please.
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No, if he knows the questions but not the order or exact format, he can put them in - otherwise just leave them blank.
Man this is the dumbest mod response I've read this week. Please lose your account, have to go through this process and then give yourself the answer you just gave OP.
Youre going to choose on giving back OP's account depending on the answers he gives.
What.
How does he answer? Seriously, what does OP need to put in those blanks to get you to believe he is the original creator of the account?
He can leave them blank, an account is not recovered through just providing those answers.
If recovery questions aren't a determining factor in account recovery why even have them? What is the purpose of them at that point lol?
They exist historically and it can only help to ask for them, they carry very little weight though.
Even if it's not dumb answers, how are you supposed to remember the name of your favorite movie from 15 years ago? It's such a dated way of security that needs to seriously be revamped.
They are no longer in use.
When I came back to runescape I didn't remember any of my recovery questions but I was still able to get my acc back because I remembered old usernames and the rough time around which I first started playing and bought membership.
Exactly.
No.... This doesn't help at all.... Problem is he doesn't know what the questions were in the first place to even answer them.
In that case he can leave them blank, and focus on passwords, billing email, billing address, card payment info, payment methods, bill payers name, creation date, creation ISP, previous emails, house moves, ISP's used and any other relevant info to support the recovery.
That's not good enough. Do you really expect every account to write down both the recovery questions and their answers when they make an account? And if so, how does that make them more secure than just another password?
You have people with 15 year old accounts in this game - sure they'll probably know the answers to their recovery questions if they know what they're being asked but are unlikely to remember 5 additional answers they only typed out once, 15 years ago.
Either make an account recovery system like this worthwhile with a good system for questions and answers, or don't have them at all.
Most people who have recovery questions do have them presented, this is an unusual case where the recovery set is not active and the user wants to recover - it's not the experience most people would have.
That's a pretty piss poor answer, tbf
I'm not sure what you wanted me to say, the users account settings mean the recovery questions can't be displayed, I was just saying that if he remembered any of them it would not matter if they where in the wrong order or not an exact string match.
If that is how it is, and with social media / social engineering existing, I would be up for straight up removing the recovery questions.
They have already been removed.
βYou can give the answers in any orderβ what answers?
The answers to the security questions, if he can't remember the questions then obviously he cant provide any answers. The concept of recovery is to identify if the person making the request is the owner, and this is one small part of it.
WOW, how detached are you guys? This must be one of the worst responses possible. How is anyone able to know questions that were used maybe years ago. This is just so sad.....
Well plenty of people do answer them, some people will recall them some won't, that isn't a reason to at least not see if they can be provided is it?
Ok? So how is he supposed to answer without knowing the questions?
If he knows the questions but not the order, he can put the answers in any order. If he can't remember any of the questions he can just leave that section blank.
people change their answers over time
In light of the backlash you're receiving for your disgraceful response, I've been wanting to change my recovery questions/answers for a while now. How do I do so?
They can't be changed now, as I said, they have very little impact on account recovery.
story for ED1 then normal for ED2
Ah it might be the deathtouched dart in that scenario. As it doesn't count towards boss kills, which linked with a bug at the time (now hotfixed) wouldn't have counted towards the quest.
If you complete storymode even with deathtouched darts it should be fine now. Or if you do normal now for that matter.
Hey,
Most people are presented with the recovery questions, however it is also possible that although security questions have been set historically, they have been invalidated. There are a number of reasons why this could be, inducing recovery questions invalidated by previous recoveries, set by a hijacker and so on. Recovery answers are fairly weak information anyway, as they can be easily guessed in most cases, and people change their answers over time.
The good news is that recovery answers are useful but not a determining factor in account recovery, and you can give the answers in any order because recovery answers are reviewed by a human and we make a sensible allowance for them not necessarily being in the right order.
Similarly we can make a human interpretation judgement over text entries, so if you answer is 'Josh PS3' we would be likely to also accept 'Joshua Playstation 3'. The overriding principal is that the recovery request as a whole must app...
Read moreI've talked to her probably 10+ times and still wont let me skip the dungeon to continue, I was sure deathtouched darts counted as completing it because I was able to skip the temple of aiminishi part because i used darts to beat Masuta and Seriyu before beating ED2 twice using darts
Did you do this on story mode or on normal mode?
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