Second Extinction Dev Tracker

Hey,

If you have more scenarios as to how this is happening, then please share with us. We want to make sure that it's working as intended and not a bug in the game.

Originally posted by Stoners Knight:

Originally posted by Anaïs: Please continue to report when you're having crashes via the links posted above so we can have a closer look and fix it faster, thank you.

thank you for acknowledging this issue. i followed steps 1 and 5 here https://www.thenerdmag.com/how-to-fix-second-extinc...

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Originally posted by SARGE: They fixed with update.

Thank you for confirming problem was solved with the game update. Hope that you're enjoying the game. :)

Hello,

Have you tried to pair it via steam? Is it working for other games? If you need additional help, please don't hesitate to let me know.

Hello,

As Anaïs previously mentioned, please follow the steps on the troubleshooting doc. If you can't find a solution to your problem via those steps, then refer to step 5 and contact us. We're happy to directly help you. :)

Hey,

We are collecting information about crashes. If you can't resolve your problem, then please refer to the support article https://support.secondextinctiongame.com/hc/en-gb/articles/360016921920-Game-is-crashing-or-won-t-load.

If you don't find a solution there, please follow step 5 and contact us.

Regarding contracts, could you please specify which one(s) you're having a problem with and what's going wrong? Please be as specific as possible with that, because it helps the dev team. We're investigating them internally right now and plan to fix some, but we may of missed something.

Thanks in advance.

Originally posted by membrax: merci mais j’ai tout essayé ...j'avais espéré après la maj que cela marche mais non toujours rien! ...

Hey,

Please refer to the troubleshooting support guide https://support.secondextinctiongame.com/hc/en-gb/articles/360016921920-Game-is-crashing-or-won-t-load.

If you can't find a solution there, then please follow step 5 and contact me.

Hello,

Please take a look at the troubleshooting doc and if it doesn't work, follow step 5 to contact us. https://support.secondextinctiongame.com/hc/en-gb/articles/360016921920-Game-is-crashing-or-won-t-load

Originally posted by ™aw8da8: is it fixed now with 32:9 (3840x1080p) ????

Hello,

I'm sorry that it was not communicated to you that the update was specifically for 21:9 monitors.

Originally posted by N3cr0N: fixed, i just removed the steam overlay for this game and it works now,

Thank you for sharing what fixed it for you. :)

Originally posted by DanteFaust: Controller works fine with remapping too but I get no sound so I have to launch with administrative mode enabled. Then I get sound but lose control support.

Could you contact me at https://support.secondextinctiongame.com/hc/en-gb? I would like to discuss this more in-depth to understand what's going on.

Hey,

This sounds like your settings.json file is not being saved properly. Please check if it exists at all by navigating to the folder C:\Users\%USERNAME%\Saved Games\Avalanche Studios\Second Extinction

If it does exist, then check if the date is matching the last date. We are investigating as to why this isn't working for some players. If you find the solution, then please feel free to post it here.

If you need additional assistance, then please feel free to contact me at https://support.secondextinctiongame.com/hc/en-gb

Hello,

Sorry for not getting back to you sooner. I have been out of the office. It sounds like your settings.json file is not being saved whilst playing or possibly ever being created. Could you check if it exists in your saved game folder? C:\Users\%USERNAME%\Saved Games\Avalanche Studios\Second Extinction

Could you please contact me at https://support.secondextinctiongame.com/hc/en-gb for a further follow-up?

Originally posted by lonewolf2002: Sorry but the discussions about bugs/issues should be here (where we bought the game) not on Discord/Google docs.

Using a wireless xbox one controller, no prompts for the controller only keyboard ones.

The settings UI with the controller LB does not work at all. The cursor stays on screen and there is bad drift (right stick). The UI controls with the controller make 0 sense, a mix of dpad and analogue sticks to do anything.

Are there any settings I have missed that could fix this?

Seriously thinking of refunding (will be my first ever refund) as controller support appears to suck bad (I have tried the community configs but nothing is good).

Hi! Since we're a small team keeping the feedback and issues gathered really helps us k... Read more

Please continue to report when you're having crashes via the links posted above so we can have a closer look and fix it faster, thank you.

Hi! Sorry to hear you're having crashes. Did the crashes appear now after the patch or have been there before? If you haven't already please follow these steps and send us your crash files (the guide tells you how) if it doesn't solve it for you. https://support.secondextinctiongame.com/hc/en-gb/articles/360016921920-Game-is-crashing-or-won-t-load

Hi! Sorry to hear about that! If you haven't already please report your bug here: support.secondextinctiongame.com with as much detail as possible so the team can have a closer look and find the issue. Thank you!

Have you gone through all these steps? https://support.secondextinctiongame.com/hc/en-gb/articles/360016921920-Game-is-crashing-or-won-t-load and when you say sent the crash report, do you mean clicked "send report" on the crash pop-up or sent us your crash logs like the guide in the link tells you how to do. If not please do so, so we can have a closer look and help you out!

Originally posted by Sam Hyde: When i am trying to log in it say that :
i need to send a report because something is not working .
i pay in the game on 13 october 2020 and it was 21 euro. After i pay it 10 min after the price was 25 euro. Can this be the problem why i cant even enter/join the game?

This is not the reason for the issue you're having. The price on steam was wrong and got corrected. If you're experiencing crashes please follow these steps: https://support.secondextinctiongame.com/hc/en-gb/articles/360016921920-Game-is-crashing-or-won-t-load if that doesn't help you please send your crash logs to us - the guide tells you how to do that. Thank you!

Hey!

Thank you for reporting this. Could you please create a support ticket regarding the settings.json file? https://support.secondextinctiongame.com/hc/en-gb