Second Extinction Dev Tracker

Comment

08 Jan 05:12 Drennon on Steam Forums - Thread - Direct

Hello,

Please take a look at our support guide regarding crashes and the game not launching - https://support.secondextinctiongame.com/hc/en-gb/articles/360016921920-Game-is-crashing-or-won-t-load

If you need one on one help, we're happy to help. If there's anything new the community finds as to why the game may not be working, please just contact us. We'll update the troubleshooting guide as need be.

Comment

08 Jan 05:10 Drennon on Steam Forums - Thread - Direct

Hey,

This sounds like a bug based on the comments in this thread. If we could get some videos, it'll be easier to investigate the issue. https://support.secondextinctiongame.com/hc/en-gb/articles/360017249719-Report-a-bug

Comment

08 Jan 04:59 Drennon on Steam Forums - Thread - Direct

Hello,

Unfortunately this issues seems to be related to the specific graphics card that players are using. Older graphics card (Nvidia 600-700 series graphics cards) are showing this kind of problem.

The development team is aware of this issue, as stated previously, and is investigating it.

Comment

08 Jan 04:55 Drennon on Steam Forums - Thread - Direct

Hello,

Please refer to our support guide on how to resolve issues related to the game crashing or not loading - https://support.secondextinctiongame.com/hc/en-gb/articles/360016921920-Game-is-crashing-or-won-t-load

If there are new solutions found by the community, please feel free to contact us. If they can be verified as working, they will be added.

Comment

08 Jan 04:23 Drennon on Steam Forums - Thread - Direct

Hello,

If you are still experiencing this issue, please check out our support guide on how to deal with crashes and the game not loading - https://support.secondextinctiongame.com/hc/en-gb/articles/360017249719-Report-a-bug

If you need additional one on one help, please create a new support ticket and we'll be glad to help you.

Comment

08 Jan 04:21 Drennon on Steam Forums - Thread - Direct

Hello,

If you're still having this issue, please create a bug report. https://support.secondextinctiongame.com/hc/en-gb/articles/360017249719-Report-a-bug

07 Jan 09:00 2nd_Extinction on Twitter

Comment

07 Jan 04:23 Drennon on Steam Forums - Thread - Direct

Hello,

Could you please try closing the game and reloading it a few times to see if it works? If not, please refer to our support guide - https://support.secondextinctiongame.com/hc/en-gb/articles/360016921920-Game-is-crashing-or-won-t-load

06 Jan 15:00 2nd_Extinction on Twitter

05 Jan 15:00 2nd_Extinction on Twitter

Comment

05 Jan 10:09 Drennon on Steam Forums - Thread - Direct

Hey,

If you continue to experience this bug, could you please report it to us via a bug report? It's the easiest way to let the devs know what's going on. Support page for reporting a bug - https://support.secondextinctiongame.com/hc/en-gb/articles/360017249719-Report-a-bug

Comment

05 Jan 09:45 Drennon on Steam Forums - Thread - Direct

Hello,

Thank you for taking the effort to let us know about bugs you find in the game. We have setup a support guide to let players reach out to us directly for one on one communication regarding bugs. Please refer to it here - https://support.secondextinctiongame.com/hc/en-gb/articles/360017249719-Report-a-bug