I like process because in general, it works. (Of course, if it doesn't then you work to improve it). A good example of this is I cannot take solo credit for this bug being fixed because you posted about it in this thread.
Bugs are and should be reported in the appropriate channels (such as the Bug Report forum and reporting in game). They are prioritized and fixes are implemented. Players using the proper channels to report issues only helps everyone in the long run. If information is spread out everywhere and stored in places where we would not look for reports, then the process becomes that much slower.
This process also takes time. If a bug is reported, we need time on our side to determine all the Ws and H (the who, what, when, where, why, and how). While I understand players want an immediate response to everything they post, we do ask for patience while we investigate and figure things out on our side before we respond to something.
In short,...
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