over 1 year ago - Ubi-Milky - Direct link

Hello @T-H-U-D-D thanks for your reply. I don't have that information to hand, but I have been able to find a few players asking about this exact connection display who have been encountering connection issues.

I will reach out to our Division team for a definitive answer - do you happen to have a screenshot or photo of this happening in-game on PS5 that you can share with us in this thread?

over 1 year ago - Ubi-Ciel - Direct link

Hey guys,

Thank you for reporting this issue to us. As previously mentioned by @Ubi-Milky, could you share images showing this issue happening on your side? This will allow us to forward this possible problem to the dev team 😊

over 1 year ago - Ubi-Froggard - Direct link

Thanks for those. Can you let us know if the content you own on PS is all purchased on your own PS account, or is it being shared from another one?

over 1 year ago - Ubi-TheBerry - Direct link

Hey @thecaveman991,

Apologies for the delay - as requested, could you share any screenshot examples of this?

And if you haven't done so already, please ensure you've completed all of the steps in our connectivity guide to ensure you have the best possible connection to the game's servers, as this can impact which date centre you're connected to.

Please let us know how you get on, thank you!

over 1 year ago - Ubi-SleepyGoat - Direct link

Thank you for elaborating @thecaveman991

If possible, please open a support case with us and submit a screenshot of your port forwarding settings along with the results of a traceroute test, testing your connection to support.ubisoft.com

Even though you play on Xbox, running this test from your PC is completely valid.

We will need to know which Ubisoft account you use to play the game as well.