[2021] Artifact bug preventing trophy acquisition (roman masks) East Anglia

Hello @seto_kaiba3,

Thank you for bringing this to our attention!

Can I kindly ask you to provide us with a short video of his occurring, so we can investigate it further for you?

Many thanks and if you have any additional questions, please let us know.

Hello @animuslover,

Thank you for the update!

Just to clarify, when we're reporting issues to the development team, we need to gather evidence, such as videos and screenshots in order for our team to reproduce it As some of the issues are way more complex, they require more details and while evidence is present, the investigation can be started - especially when some of the issues cannot be reproduced.

I hope it helps and if you have any additional questions, please let us know!

Thank you for this screenshot @seto_kaiba3, is it possible we could ask you for one more, showing the exact location in the game where you picked this artifact up?

Can I also ask if your save file can be uploaded to the cloud, so that we may access it?

Hello @og_assassin07 thank you for contributing to this post.

The screenshots are very helpful and give a little more context, I think your idea of the objects perhaps clipping through the ground could be a possible cause.

I will get this reported to our QA team now, please stay tuned for any updates on this issue, I will update the title with the location if this artifact, so other players may find this thread and contribute as well

Hello @og_assassin07 thank you for contributing to this post.

The screenshots are very helpful and give a little more context, I think your idea of the objects perhaps clipping through the ground could be a possible cause.

I will get this reported to our QA team now, please stay tuned for any updates on this issue, I will update the title with the location if this artifact, so other players may find this thread and contribute as well

Hello @og_assassin07 thank you for contributing to this post.

The screenshots are very helpful and give a little more context, I think your idea of the objects perhaps clipping through the ground could be a possible cause.

I will get this reported to our QA team now, please stay tuned for any updates on this issue, I will update the title with the location if this artifact, so other players may find this thread and contribute as well

@og_assassin07 You're welcome

The development team have looked into this with your save file that was provided, however on the manual save file we provided the artifact had not been collected yet and once they collected it the issue was not present.

Can you confirm if your auto save already has the artifact collected? Are you also able to load your manual save and try collecting the artifact yourself to see if the issue persists.

@og_assassin07 You're welcome

The development team have looked into this with your save file that was provided, however on the manual save file we provided the artifact had not been collected yet and once they collected it the issue was not present.

Can you confirm if your auto save already has the artifact collected? Are you also able to load your manual save and try collecting the artifact yourself to see if the issue persists.

@og_assassin07 You're welcome

The development team have looked into this with your save file that was provided, however on the manual save file we provided the artifact had not been collected yet and once they collected it the issue was not present.

Can you confirm if your auto save already has the artifact collected? Are you also able to load your manual save and try collecting the artifact yourself to see if the issue persists.

@og_assassin07 Thanks for the update, I will let the development team know.

Are you also able to provide a video to show that the artifact cannot be collected. You can do this using the 'share' button on your PS5, then you can clip the video and upload it to YouTube. To post the video into this thread you just need to copy and paste the URL link.

With regards to the connectivity issues, could you please go through the connectivity troubleshooting steps then try again to see if that helps.

@og_assassin07 Thanks for the update, I will let the development team know.

Are you also able to provide a video to show that the artifact cannot be collected. You can do this using the 'share' button on your PS5, then you can clip the video and upload it to YouTube. To post the video into this thread you just need to copy and paste the URL link.

With regards to the connectivity issues, could you please go through the connectivity troubleshooting steps then try again to see if that helps.

@og_assassin07 Thanks for the update, I will let the development team know.

Are you also able to provide a video to show that the artifact cannot be collected. You can do this using the 'share' button on your PS5, then you can clip the video and upload it to YouTube. To post the video into this thread you just need to copy and paste the URL link.

With regards to the connectivity issues, could you please go through the connectivity troubleshooting steps then try again to see if that helps.

Fantastic, thanks for this @og_assassin07!

I've passed this onto the team.

If there's anything more they need, or should we have any news, we'll let you know.

Thank you!

Fantastic, thanks for this @og_assassin07!

I've passed this onto the team.

If there's anything more they need, or should we have any news, we'll let you know.

Thank you!

Fantastic, thanks for this @og_assassin07!

I've passed this onto the team.

If there's anything more they need, or should we have any news, we'll let you know.

Thank you!

Hello there @OG_Assassin07!

The development team have been investigating your report further, and would like to collect some additional information.

This Roman artifact is collected whilst under the water, rather than above ground. There should be a pool nearby which is deeper that you can dive into, and then swim underground to find the mask. You'll need to destroy a wooden wall to find the statue it's with.

Would you be able to send us another video that shows you swimming underwater to the mask location, and that the mask is unable to be collected because you are unable to dive any deeper?

Thanks!

@og_assassin07 No worries, thanks for letting us know