Original Post — Direct link

Okay, Im missing a lot of Exotic weapons from my inventory. Can I please Get My [censored] BACK!!!!!!

9 months ago - Ubi-Viral - Direct link

@theonlyprovoker Hey! Thank you for getting in touch. Sorry to hear that you are missing your exotics.

Could you let us know exactly which exotics you are missing?

Thank you.

9 months ago - Ubi-Froggard - Direct link

Hey @theonlyprovoker

To help the game team look into this for you, could you let us know the level of the items, and when you think you last used / saw these items (and if they all went missing at once)?

4 months ago - Ubi-TheBerry - Direct link

Hey @GUDYhn-0 ,

Thanks for reaching out.

May we please know the list of exact exotics that are missing?

And as you've noted this has happened before, do you recall around when these instances happened and if anything happened in-game before they disappeared / came back?

Thank you!

3 months ago - Ubi-Perseids - Direct link

@halloechen17 Hey Christian! Welcome to Discussions!

Sorry to hear that you are missing your exotic weapon after coming back to the game. Sadly, we don't have a way to restore missing items in the game, but we would still like to look into this and gather more information. Do you remember what you were doing in the game before you noticed the item went missing? Please also give these troubleshooting steps a try in the off chance that they help fix anything that could have maybe caused the item to not appear in your inventory at first. You never know, it could help! Let me know how it goes. 🙂

2 months ago - Ubi-TheBerry - Direct link

Hey there @gmanroath,

As below, we're unable to restore missing items but would like some more information to pass on.

Have you attempted the troubleshooting steps linked below by @Ubi-Perseids?

And were you doing anything in particular in-game when this happened or what it after singing in following the last update?

Thank you!

2 months ago - Ubi-SleepyGoat - Direct link

Thank you for the info @gmanroath, and for your continued cooperation.

We've already made note of your username and missing item for our teams.

If you did not already do so, please try the Troubleshooting previously linked by @Ubi-Perseids!

about 2 months ago - Ubi-SleepyGoat - Direct link

Hey there @Bywatson

It is not possible for us to restore missing items, but we would like to investigate the specifics of what may have caused this for you. Can you provide us with a set of screenshots displaying the exact stats of each item that went missing from when you still had them?