Original Post — Direct link

All the rewards are checked and I'm not getting them again. This was never fixed last time it happened. Please help!

almost 3 years ago - Ubi-Milky - Direct link

Hello @tideman92 thanks for getting in contact and sorry to see you are not receiving your rewards.

Are you able to capture a clip that demonstrates you are not receiving particular rewards, so we can ask our Division team to look into this further if necessary? To send us a clip of this happening in-game >

Please press your Xbox controllers share button, which will enable you to capture a clip then upload it straight to YouTube or Twitter. After uploading you should be able to post the URL link to the video in this forum thread for us to view with greater detail.

almost 3 years ago - Ubi-Mushy - Direct link

@tideman92 Thanks so much for that video! I've sent that on to the team so they can investigate further.

@edubbsmotor76 sorry to hear you're running into this issue as well. Can you also record a video and post a link to it here?

over 2 years ago - Ubi-WheelyDuck - Direct link

Hey guys,

Thank you for the updates you have posted and the link to this other thread.

I can confirm that this is currently under active investigation and as soon as we have updates to share we will do so.

In the mean time, if we can help with anything else then just let us know. We are more than happy to help.

over 2 years ago - Ubi-Viral - Direct link

@edubbsmotor76 Thank you for the video and apologies that you have not heard anything. I checked and can see that your case was escalated.

We ask that you please wait for a reply on your case.

over 2 years ago - Ubi-Froggard - Direct link

Hey @as1r0nimo

I'm sorry to hear this is affecting you too. We haven't got any updates from the dev team on this issue yet but we'll share them here when we do.