The Division 2 Dev Tracker


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Latest Patch NotesMaintenance - July 26th, 2019 (28 days ago)

15 Aug


Originally posted by ChrisGansler

Hey. Sorry for the late reply. Are you guys still experiencing this right now? We'll investigate what caused it.

We seem to have found the cause and are doing some back-end work on servers, this shouldn't impact players that are online.

Hey. Sorry for the late reply. Are you guys still experiencing this right now? We'll investigate what caused it.

13 Aug


Originally posted by cfox0835

Ohhkaaayyy, so..... how long until the Mastery system is ready? Seems like a pretty important detail you left out.

For good reason, we don't announce these things in a comment chain on reddit. Once we have a good understanding of what goes where we'll make sure to announce it.

Originally posted by wmandra

First, there was a ton of player feedback offered on PTS forums that laid out just how poor of an overall experience the Kenly expedition was. That you chose to ignore that feedback and release the expedition anyway was bad decision #2. (Bad decision #1 being how the expedition even made it to the PTS in the first place). Episode 1 should have been released with just the new main missions (Zoo and White Oak) and new classified assignments.

Second, no type of "Mastery" system is going to fix the fundamental replayability problems with the expedition. At least for myself, the Shepherd system helps offer some replayability as I can gain Shepherd rank while helping others through the expedition.

Given where we are at now with poor decision making, removing the expedition in its current form is just insult to injury. Here's my suggestions on what the correct (or at least better decisions would be now):

  1. Forget the weekly rotation of expedition areas. it's du...
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Thanks for the detailed feedback, I'll make sure to pass it along.

Originally posted by AtheonsLedge

If only there were some sort of ...server where the public could maybe...test things?

We did test the Expedition and the feedback was similar to what we've seen now. On top of it we now also received feedback from console players about their experience with Kenly College.

Originally posted by Cinobite

Could you explain a bit about what this "Mastery" system is?

We're still refining it and the feedback given right now will likely also impact it. That's why I'm vague about it, since it could still change. It'll likely ask you to finish the Investigation Areas more quickly and challenge you with your own completion time. Other challenges are also possible but we'll have more details in the upcoming weeks.

Originally posted by future_glory

Thanks for commenting on this thread Chris. Please know that I think that Kenly College is beautiful, just unfortunately not enough to do. The Expeditions feel like drawn out missions with little to no connection to the world of DC (it’s an abandoned college but we need to dump a bunch of toxic chemicals so that we can save Kenly College and thusly DC? Why?). The puzzles are too simple and not engaging (follow this color and turn this knob/press this button).

I would love for this area to be repurposed for Underground 2.0 (minus the procedural generation of the tunnels). Utilize the great layout of these buildings to have new and exciting fights/waves/spawn locations/etc. Scrap the idea of the Expedition and bring it back as something that is manipulatable, like the Underground directives, so that there can be long-lasting replayability.

Is this, by chance, what you intend to introduce with the Mastery system?

I would also love to see the outdoor areas in b...

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The story behind Kenly College made sense to me but I can see that it's not super clear if you don't see the College location as valuable with the functions it has. The audio files from the convoy give a pretty good overview, but I don't think that how important the College is for the D.C. survivors makes a big difference for how fun it is to play, at least for most players.

Changing Expedition into something completely different is unlikely as it would require a lot of work. The Mastery system would give you challenges to finish the Investigation Areas more quickly, more skillfully and then measure your success. It's not going to make Kenly College to a completely new mode, if that makes sense.

In terms of what loot is dropping where, that's a a different topic and definitely something we're looking at for possible improvements of the loot gain. But not just for Kenly College.

Originally posted by Simon-says-what

We had two options before the release of Episode 1:

Please stop always painting these scenarios like they're dictated by god or some other higher power. You had plenty more options, like:

  • Finishing the content before release
  • Delaying the release of the title Update
  • Delaying the release of just Kenly college

You regularly do the same thing with bugs and all sorts of issues, and it starts to feel disingenous (to me). You make this game, you have all the options in your hands, and noone else is dictating your actions, and noone else is to blame for your mistakes.

Yes, true. I oversimplified our options. It's true that we could've just not released Kenly College at all until the Mastery system was done. But as it's not ready yet we'd have no new content at all until that point. While we could've made that decision, I personally don't think it would've been the correct one.

Originally posted by V501stLegion

They have done such an absolute shit job with this first episode. Even just explaining what expeditions are and what they intend for them seems to be beyond their capabilities at the moment. Are there other expedition sites coming? When is this one coming back? And what would be the purpose or incentive to actually do this again? They really should have spent resources building an Underground 2.0/Infinite Dungeon type thing.

Expedition is what has been seen in the game so far but it's currently missing the Mastery system. The plan is that Kenly College will be the returning Expedition in the future, once the Mastery system is ready.

We had two options before the release of Episode 1:

  • Not release Kenly College without the Mastery system
  • Release Kenly College without the system and get player feedback on the basic experience

We decided to go with the second option. Player feedback has been pretty much what V501stLegion has summarized and we understand that it's not a gameplay experience that many will repeat often. Therefore our thought was to not do the planned cycle (3 Investigation Areas open one after the other, Kenly closes for a couple of weeks, 3 Investigation Areas open one after the other, Kenly closes, etc.) but wait for the Mastery system to be ready.

We don't need to close Kenly College for a long time now if players feel like they're mis...

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09 Aug


We temporarily disabled the "marking" functionality in PvP due to issues discovered on the PTS that we couldn't fix in time for Episode 1.

It will be re-enabled later.

/ Johan

Impressive work!

Can you PM me the following information:

Ubisoft Account: Platform: Support Ticket #:

Thanks! / Johan

Originally posted by usafwd

Whoa whoa whoa there... please stop making sense. If you don't stop making sense /u/ChrisGansler will come in here and start to insult you.

will come in here and start to insult you.

Your father smelt of elderberries!

Jokes aside, we're aware of this and will look into possible changes. Obviously this is more of a symptom how players feel about loot not being exciting when farming it, rather than sharing how exciting hopping around Clans is.

The ideal situation would be that your Clan vendor sells you something interesting or no Clan vendor sells you something interesting in that particular reset. You should not feel like leaving your friends behind in a Clan is the best option out there.

It's also one of the "loot systems" we'd like to hear more feedback from players. Should Clan (or other) vendors be a reliable source for high quality loot and if so how often?

08 Aug


Originally posted by Rule34Kelso

I love you guys and please don't be offended but you really need to hire more competent people. "We don't have a solution" it's been weeks and this is a major issue in one of the biggest games this year from one of the biggest gaming companies.
Note this is not the only major issue that's taking time to be fixed.

We hear you. It's not something we think is acceptable either and the team is as unhappy as our players about it. The issue is that it's very difficult to find the sources of these issues and therefore the competent people we have here can't fix it.

Either way, we agree that this needs to be fixed asap.

Originally posted by kevinnatalee

Please do something with the sound in game it messed up so bad sometimes

We don't have a fix for the sound issues yet but it's our highest priority right now, together with the hit registration issue.

I mean, come on....

Comment
15 days ago - /u/ChrisGansler on Reddit - Thread - Direct

Originally posted by LevelNumber5

I didn't know you were specifically making mentions to before TU5, but in reality it doesn't matter WHEN the issue is NOW the Bullet Registration issue is going on, there are videos about this on youtube as well as threads here in the sub.

I'm not going to go sifting through it all to make your job easier,
I've already paid you for the game now I have to troubleshoot and debug my own game as well?!

Come on Chris, you really not making it easier to give you guys a break because with your response it sounds like you don't keep your fingers on the pulse of the title (which I absolutely know you don't because exploits and bugs that do become known by majority of the community get that way from the very same videos and postings I'm making mentions of).

Now Chris, if you'd like to submit my name for hire and a title like "Community pulse keeper", I'd gladly sift through the ton of videos and postings an...

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I aksed for videos before TU5 from Simon-says-what because he claimed that it's the same issue. We are very well aware that the bullet registration right now is a big issue for some players. We will likely not need further videos as we're now looking into the specific player accounts and their connection to our servers and other data.

Sorry if that wasn't clear. We know there's an issue now but we think that what Simon-says-what is talking about is a different issue that appeared before TU5 and has since been improved (read: not completely fixed). But there was the notion that it is the same issue, which from the videos doesn't look to be the case.

Thanks for reaching out.

I mean, come on....

Comment
15 days ago - /u/ChrisGansler on Reddit - Thread - Direct

Originally posted by usafwd

/u/ChrisGansler Great community involvement you've got there. You are the perfect example of how NOT to interact with your CUSTOMERS.
I didn't have too strong of an opinion of how Massive was handling things, but after reading your continued lame passive agressive comments towards a customer, I can firmly say that you are a failure at interacting with your games player base. Reading your responses is awful.

Thanks for the feedback.

I mean, come on....

Comment
15 days ago - /u/ChrisGansler on Reddit - Thread - Direct

Originally posted by Simon-says-what

See, and this is the perfect example of why communication with a corporate entity is such a fruitless endeavor in most cases.

You ask me to share a video, I comply. Then you pretend to be interested and transparent about an issue but all it took to completely halt the conversation was a single harmless question.

It isn't even a confidential piece of information, at least it doesn't have to be, but you can not even answer what the tick rate of your servers is. Let me guess, your server magicians have come up with some new approach to cut corners on the server costs?

This was a major complaint in TD1 and you promised to improve on that front for TD2.

Have you delivered on that promise? Well, hard to tell as you won't disclose that trivial information. You know pieces of information like that would help a lot to identify this issue or at least ruling out certain things in user tests. But of course giving out this information would also make Massive ...

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Sorry for the late reply. I'm unable to spend all day on reddit and sometimes my time just runs out before I can reply to everything.

We haven't discussed the tick rate publicly and I'll need to check if we want to. As it hasn't happened yet, I'd say it's unlikely. We had a pretty good podcast about the online structure in The Division though, if you like to hear about that here.

We also explained how the infrastructure will look like in The Division 2 ...

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07 Aug


I mean, come on....

Comment
16 days ago - /u/ChrisGansler on Reddit - Thread - Direct

Originally posted by Simon-says-what

Let's turn this one around for a second: You are not a developer, I am not a developer.

How can you say with absolute confidence that some bullets registering has a different root cause as no bullets registering? Just because the magnitude of the symptom is different, how can you know that this isn't the same root cause? Because on a more general level the symptom is the same actually: Bullets not registering.

You know it's very confusing when you pretend to be interested in videos so you can investigate further, and you previously stated that you guys don't know yet what the issue might be so you have to look at it from several different angles (server, player connection, account, etc.), but at the same time you want to tell me with absolute certainty that this isn't the same issue just because the symptoms are more or less extreme?

Sorry but this doesn't add up from any angle.

Either you know what the issue is, then you can say "Nope, this is n...

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So you don't have a video, right. Yes, I'm not a developer but I'm talking to the dev team every day. When they tell me that this issue is something new and we need more details to figure out what's happening then I'm asking the community.

Your assumption that we're doing this to keep people quiet and not asking more questions doesn't make sense to me and our approach doesn't make sense to you. I think that sums up the discussion.

I mean, come on....

Comment
16 days ago - /u/ChrisGansler on Reddit - Thread - Direct

Originally posted by LevelNumber5

Why do you all continue to ask for videos as if Youtube isn't flooded with youtubers making videos on these very same issues? this board has a min of 20+ postings a day related to ingame bugs and issues.

When you say,

Can you show me the videos you're referring to

I'm inclined to ask,

You don't use YouTube or read Reddit posts?

You're claiming these exist. I'm saying I haven't seen videos from before TU5 that showed entire clips of guns not registering on enemies, specifically not showing any damage numbers on enemies at all.

I mean, come on....

Comment
16 days ago - /u/ChrisGansler on Reddit - Thread - Direct

Originally posted by Simon-says-what

Sure, how about this video? https://www.youtube.com/watch?v=EZA8R3dlVL8

Was also posted as a thread here if I remember correctly.

that you so vehemently claim exists

You gotta be kidding me. First you blame it on the shooting range, didn't fly. Then on the player connections, and even their accounts, which won't fly either. And now you are acting like this is some sort of conspiracy theory?

This issue is very real, and every Division veteran knows about it. Maybe play the game every once in a while to know what people are talking about. I think that would generally be good advice for the whole team, given how the game has turned out.

I think that describes an agenda pretty well.

If you think calling out lies and excuses is an "agenda" and not just something that any person with a somewhat intact moral compass should be doi...

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  • First clip in the video, there are several damage numbers popping up. Clearly not an entire magazine not registering.
  • Second clip in the video, clearly damage numbers can be seen but the impact is not. Different again from what we're currently seeing, where the damage doesn't even register.

Then a bunch of PvP clips and single Sniper Shots not hitting.

Here are the current reports, just in case you haven't looked at them.

  • The video in this very thread. Full magazine into a NPC, no damage numbers show up at all.

https://www.reddit.com/r/thedivision/comments/cmvkj4/i_mean_come_on/...

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Originally posted by RMG2931

Wait what? You can get Exotics from loot room yellow crates??? This has to be a oops....

It's intentional.

I mean, come on....

Comment
16 days ago - /u/ChrisGansler on Reddit - Thread - Direct

Originally posted by Simon-says-what

I'm just going to pick this up because it's the most glaring try to discredit the dev team. The issue in the shooting range was never this extreme as what we're currently seeing. There were some shots not registering.

And yet, when this issue comes back in more or less extreme forms for almost 4 years it's safe to assume that the root cause here might be similar.

After the lame shooting range excuse people posted all kinds of videos, a lot of them also with full clips not registering, mostly in the DZs, but some also in PVE.

What you are seeing in this clip absolutely isn't a new issue, this has always been around. And the reason why people even noticed this issue in the shooting range is because that's where they decided to test this issue further, after experiencing it during regular gameplay and getting no real acknowledgment from you guys.

And you then just conveniently pretended that this is just an issue in the sho...

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After the lame shooting range excuse people posted all kinds of videos, a lot of them also with full clips not registering, mostly in the DZs, but some also in PVE.

Can you show me the videos you're referring to that showed entire clips not registering before TU5? It might be very helpful to identify an underlying cause, that you so vehemently claim exists. We made several changes when the shooting range was brought up and I can't recall seeing videos like we're seeing after TU5.

I am not on an agenda, I'm just calling you out on excuses and issues that never get resolved.

I think that describes an agenda pretty well.

I mean, come on....

Comment
16 days ago - /u/ChrisGansler on Reddit - Thread - Direct

Originally posted by Simon-says-what

Sorry to hear that you feel we're wasting players time.

You don't have to be sorry for my feelings, and noone needs a non-apology like this.

You ARE wasting players' time since you apparently will never get this issue under control.

The shooting range was a separate issue and not related to what we're seeing in this video.

No, the shooting range was just the first attempt at deflecting this issue. Unfortunately players didn't swallow the narrative and kept testing. Once it was proven that this does in fact happen a lot outside of the shooting range we got another non-committal "we'll investigate", followed by weeks of silence.

Only because players keep bringing this issue up you are still dealing with this, it was very obvious that internally you guys were hoping we would just forget about it.

These sort of issues can be caused by a myriad of potential reasons, inc...

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No, the shooting range was just the first attempt at deflecting this issue. Unfortunately players didn't swallow the narrative and kept testing. Once it was proven that this does in fact happen a lot outside of the shooting range we got another non-committal "we'll investigate", followed by weeks of silence.

I'm just going to pick this up because it's the most glaring try to discredit the dev team. The issue in the shooting range was never this extreme as what we're currently seeing. There were some shots not registering.

This situation is way worse, the videos show complete LMG magazines not registering on multiple occasions. So no, it's not the same issue. I understand you're unhappy with the game and that the solution for you lies in the game's engine and server setup. But please don't try to push your agenda by highlighting two different issues and making them seem as the same thing.

Not only d...

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I mean, come on....

Comment
16 days ago - /u/Ubi-Johan on Reddit - Thread - Direct

Originally posted by Simon-says-what

Come on, stop wasting everyone's time and hope. This issue exists since the first days of TD1 (yeah, I know, not your fault as you weren't there) and will most likely never be fixed.

First you blamed the shooting range, once that bluff got called you blamed it on the connection of players, now it's apparently the accounts .....and this "blame & investigate" game will go on forever and ever with nothing to show for in the end.

We're closing in on 4 years of a shooter game that doesn't register bullets reliably, and we don't even have a shred of an answer on it.

Sorry to hear that you feel we're wasting players time. We are simply asking for the required information in order to investigate potential underlying causes.

The shooting range was a separate issue and not related to what we're seeing in this video.

These sort of issues can be caused by a myriad of potential reasons, including (but not limited to) the game servers themselves, the players connection or the communication between client and server.

With the account information, we can try and nail down what the cause is and if there's anything we can do to fix the issue from our end.

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