The Division 2 Dev Tracker

Hi @TomWalks28 the development team was unable to reproduce this issue and have asked the following:

• What set you had equipped when the issue occurred?
• In what game mode did it occur?
• Can you provide a video of the issue?

Hi @TomWalks28 the development team have been unable to reproduce this issue and have asked the following:

• What activity was your party doing?
• When did the Skill Icons disappear? (Eg: When you joined the party, when you initiated the mission, during normal gameplay, etc.)
• Can you provide us with a video of the issue?

Hi @TomWalks28 the development team were unable to reproduce this issue and have asked the following:

• If you have encountered the issue again since reporting it?
• If you only encountered it in Tidal Basin or in another location to? If so which location?

Hi @CoOp_Gordon @DamatorFR @Hastur-01 ...

Hey @Kabal81,

During the transitional period from Discussions to Discord, we should be making further adjustments, to the Discord channel, to further accommodate games that were supported on Discussions, but not on Discord.

If there's anything else we can assist with, let us know.

Hey @HertoghJan,

I'm sorry to hear that you're encountering crashes with The Division 2.

To help us understand your situation further, can you confirm whether you usually play in windowed mode or full screen?
Is there anything you installed prior to the issue occurring?

Did you notice anything else thats unusual leading to the events of the crash?

Hey @Drake-H,

Thanks for the information. I'll pass this information on for you.

If there's anything else we can assist with, please let us know.

Hey @joaomos_PT,

From your description, it seems unclear how you would not receive EXP, where previously mentioned in-game.

Is this something that happens often, or the issue occurred only in this instance?

Hey @maeltz,

I've passed on the information you've provided for further review.

Its possible we may still need, to ask more questions/go through troubleshooting steps. So we will update you, as soon as more information becomes available.

Thanks for the extra info @kuyaaids.

I'll pass this on for you. If there's anything else you wish to add, please let us know.

Hi there @NarcissismNL42, thank you for reaching out! I am sorry to hear that your issue has still not been resolved.

I can confirm that your information was documented and included in our report about this. However, for security reasons, we will need to proceed through the support case that you have open on the issue. Again, I do apologize for the delay in having this sorted out and the frustration it has caused.

Hey @Fefezor, I'm sorry to hear that you're having this issue and that your support case has not been responded to. I would like to help expedite this process and save as much time as possible.

If you haven't completed the steps that were already provided by my colleague, please do so now:

• Basic connectivity FAQ article
• ...

@An0nymio Thank you for chiming in!

To clarify, have you already completed the troubleshooting steps that were suggested?

@LtWaterboy Awesome, thank you for following up with information about the steps you took! I am going to pin that response so that others see it first when they open this topic.

I really appreciate your help!

Hey @Mr-Bullet303, thank you for reaching out! I'm sorry to hear that your support case is still not resolved, and I would like to expedite this for you if I can.

Please take the time to complete these steps to cover all of our bases:

• ...

Hi there @Zombiehunters71, thank you for reaching out! I'd like to look into this issue further, collect some additional information, and make sure that it has been reported for investigation. To cover all of our bases, I would like to complete some basic troubleshooting to rule out as much as possible, and I have a few follow-up questions as well.

The following steps are a great place to start:

• If you have an Nvidia GPU, please rollback your driver version and see if this still happens when you launch The Division 2
• Install Ubisoft Connect and The Division 2 on the same drive as your OS
• End unnecessary background processes via Task Manager
• ...

Thank you to everyone who contacted us through the discussion board about this issue!

TLDR:
This should have been fixed a few hours ago! Do a quick reset of your PC and if this crash still occurs, reply to this thread and let me know. Thanks!

Thanks for providing your experience @LtWaterboy with ...

Hey @keosaka,

I'm sorry to hear that you're encountering an issue, with missing items in your loadout.

To help us gain a better understanding of your issue, would you be able to provide a video showing the issue you're encountering?

Thanks for the image @ogre87.

Just to clarify, does this only occur for Manning National Zoo or other missions as well?