Original Post — Direct link

During Cup of the Day, when opening settings, there's a chance the game freezes for a few seconds at the start of the next round.
Usually this happens to me once every COTD (because the game sometimes changes itself into windowed borderless from fullscreen, or to switch audio device), and this freeze would last up to 10 seconds for me.

For example in this video, I opened settings during the previous round, causing the freeze at the start of the round for around 3 seconds: https://streamable.com/5x5wy3: (https://streamable.com/5x5wy3)

2 months ago - Ubi-Deta - Direct link

Hey @Denniss! Sorry to hear you're encountering freezes.

To rule out the most common causes for this kind of behavior, have you tried the steps from this article yet?

Please reach out, if the issue persists after.

2 months ago - Ubi-Thrupney - Direct link

Awesome, @Denniss , let us know how you get on. If the issue persists, we can do some more intensive steps involving some system files to help diagnose the issue, and I'll explain that process if it comes to it 🙂

about 2 months ago - Ubi-TheBerry - Direct link

Thanks for getting back to us @Denniss, apologies for the delay and to see you're still having issues.

To allow us to take a further look for any other causes, as well as collate some information on your system for the team, please could you open a case via our Help Site, Facebook or Twitter and attach your DxDiag and MSinfo system files?

Much appreciated!

about 2 months ago - Ubi-TheBerry - Direct link

Hey @Denniss,

Thanks for this update!

Are you able to capture a video of this behaviour at all?

We can then forward this to the team, as if it is a matter of the skins downloading a crashing the game, this is something they can look into.

Much appreciated!

29 days ago - Ubi-Chiral - Direct link

Thank you very much for the update @Denniss! I've forwarded all of this to the team to look into at this time.