Original Post — Direct link

Heyo, not sure if this is a bug or something but I have not been awarded the Silver 1 Trophy for completing all tracks with author times for Summer 2021, I was stuck on one of the last black tracks finally finished it like 1-2 weeks ago but still haven't been awarded the trophy.

I received the correct trophies for all author times on Winter 2022, Spring 2022, Fall 2021.

I'm sure its not time based or anything like that because I finished Fall 21 well after that season was finished.

Any help would be greatly appreciated.

almost 2 years ago - Ubi-Mushy - Direct link

@captn-jack Hey there, welcome to Discussions! I'm sorry to hear you never got that trophy.

Could you verify your files and complete one of the Summer 2021 tracks, then see if you get the trophy? If not, please grab some screenshots showing you've completed those tracks but you still don't have the trophy.

almost 2 years ago - Ubi-Milky - Direct link

Hello @Captn-Jack just a quick update to this situation - we are investigating similar reports that are affecting players medals they have earned, not being awarded or remembered in-game, can you let us know if you are by any chance using Geforce Now to play? If not, that's okay, we just need to make sure it's not related to another issue we are looking into.

almost 2 years ago - Ubi-Viral - Direct link

@captn-jack Thank you for your reply and for providing these images.

We have gone ahead and opened an investigation into this.

Once we have an update we will reach back out.

Thank you.

almost 2 years ago - Ubi-Perseids - Direct link

@fightpass Hey! Welcome to Discussions!

I've gone ahead and merged your post into this thread since you are having the same issue. If you could, please also share pictures of your game showing you've completed the tracks but did not receive the trophy. Once we get those images, we can add them to the ongoing investigation into this issue.

@Captn-Jack Hey there! Sadly, we do not have any updates at this time. Once we hear back from the team, we'll be sure to let you know in this thread. Thanks for your patience while this is being looked into!