devtrackers.gg → Trackmania

[2021] [Connectivity/Multiplayer]Problems starting "Track of the day" tracks


Original Post — Direct link
Since a couple of days I'm not able to consistently start solo play on any track of the day. I click on track and the sound plays, but the track itself doesn't start.
Sometimes it takes quite a while to even load the track view and I'm not even shown previous medals or rankings.
Sometimes I can play one track but not the next one.
This only happens on Solo play though. I can play any track of the day on Live...
almost 4 years ago - Ubi-WheelyDuck - Direct link
Hey guys,

Sorry to hear that this is happening.

Would it be at all possible to run through the steps in this support article?

I suggest those steps due to this only affecting Trackmania, please let us know if you have further trouble
almost 4 years ago - Ubi-TheBerry - Direct link
Originally Posted by smacktrick_
I have worked through every step the article page and nothing helped.

It's interesting though that sometimes the game works properly but sometimes either one of these issues happen:
* Unable to start any track of the winter campaign (no error, simply unable to click on a track)
* Unable to load trophies or leaderboard position (loading indicator keeps spinning endlessly)
* Unable to display track of the day medals (loading indicator spins for a while and then all track of the day tracks are displayed without any medals)
* Unable to start a track of the day map (medals are shown, click sound is played but the map doesn't start)

It's always either one or more of those issues. If I restart the game about 3-5 times I'm normally able to play the game.

The only issue that is 100% reproducable is:
* First try to connect to a live server always ends in the message "Cannot find the server", second or third try always work
Hey there,

Thanks for getting back to us

Would it be possible to provide any clips demonstrating these issues in-game?

Particularly the behaviour of needing to try at least twice to access a live server

Thank you!
almost 4 years ago - ubi-smash - Direct link
Hey everyone! Thank you for sharing these clips with us, Smacktrick_. I will be providing this information with our development team to further review, to take a closer look into this. To collect some further information to provide with our QA and Dev team, could you please create a support ticket here with your MSINFO & DxDiag attached and share your ticket number with me here?
almost 4 years ago - ubi-smash - Direct link
Co.Kaltenstein: Welcome to the forums! Thank you for let us know you are encountering this issue in Trackmania too. As for creating a support ticket to collect your MSinfo and DxDiag, if you are having issues with Creating a Ticket with our support team, please note you can also create a support ticket with us from our Facebook and Twitter support page.
almost 4 years ago - Ubi-Raziel - Direct link
Originally Posted by smacktrick_
It says due to Covid-19 support is limited to live chat.
And below that: live chat is currently unavailable, please select a different support method.

Hello again.

Support tickets can still be created, however there may be some limitations due to region & the issue selected.

I have created a ticket for you, and it should be accessible with this link: https://support.ubisoft.com/Cases/14020521

All the best!
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