[2022] Cannot Join Royale - Your Match Is In Progress, Please Join It

Hello there @Alamaxia, and welcome to the Ubisoft Discussions.

Thank you for sharing and explaining the behaviour you've encountered. Quite odd indeed.

Could you please try to verify the game files or reinstalling if it doesn't help?

Please let us know of any changes.

Out of curiosity, does your friend have the issue when they aren't partied with you @Alamaxia?

And just to confirm, you can't join any at all, whether you're partied with a friend or not?

Gotcha @Alamaxia, try clearing your Ubisoft Connect cache for me.

After that, could you grab me a video clip of what happens from when you first launch the game to when you open up that Social menu? You can try posting it here but if that doesn't work, you can use something like Google Drive or Youtube and drop me that link here. Thank you in advance!

Hello @Alamaxia and thank you for your responses and the videos/images provided.

I have forwarded the information to the development team, so they are now aware of this occurrence.

I wish to thank you for the report, it is very much appreciated.

I will keep this thread updated with the last information I get from the report.

Hey @Alamaxia! We fixed your account and you should be able to join new games now. Could you check if it's working properly on your side since we cannot test it?

Thank you!

Thanks for the updates guys!

Enjoy and you know where we are if you need any further help!

Heya @SlappaClappa ! Welcome to the forums, thanks for reaching out

I've gone ahead and added your report of this to our existing investigation. As soon as we've got an update to share, we'll do so here in the thread. My apologies for the inconvenience in the meantime.

Hey again @SlappaClappa

Can you confirm for me if this issue persists for you? Or are you now correctly able to join a Royal game?

Please note that if you are timed out from multiplayer, you'll need to wait for 30 minutes, and you may see this error in the meantime.

Let me know if you've any other thoughts or questions about this.