[2021] Texture Issues on Eivor and environment

Hello @Darth_Yes

Thank you for bringing this to our attention!

I just checked your videos and while I didn't find the texture issue you mentioned, I believe it might be related to the light adjusting. Also, can you please confirm if you're able to notice the same sort of issues in darker areas or with other objects? Last, but not least, can you please provide us with a screenshot showing your Display Settings, so we can check how is your lightning set?

Many thanks and if you have any additional questions, please let us know.

Hello Darth_Yes ,

Thank you for the update!

It is visible now, thank you! I just tested it myself on my PC and I didn't experience this particular issue. Can you please share with us your full PC specs against the screenshot of your full graphics settings in-game, and your current GPU driver version? Additionally, can you please perform all the troubleshooting steps listed in this article? It will help you to eliminate any potential software conflicts.

@Hunterr12, sorry to hear that you are experiencing this as well. Can you please try the steps I provided above by any chance?

If you're still experiencing this issue after performing the steps I provided, please let us know and we will investigate it further for you. Much appreciated!

Hello @Darth_Yes

Thanks a lot for your screenshots! Can you please confirm if you're still experiencing this issue if you turn the Depth of Field off? It will help us to investigate it further for you!

Sorry everyone for the delay, but thank you all for your patience and updates. I would like to send some system files to the Game team to be included with their investigation. Can each of your create a Support ticket and attach your MSinfo and DxDiag files. Then return here with your ticket number so I can forward up the files.

Hi @LEGND_SUPRSTAR , thanks for reaching out here in our forums! Sorry to hear your car skin is wonky - that's really unusual, but I'm confident we can sort this out for you

Please start with our troubleshooting guide, the steps from which have been shown to fix most texture issues. In particular from the guide, please make sure you are running the game with administrator rights, you've verified the game files, you've got your graphics drivers and Windows install fully updated, and you've (at least temporarily, for testing) deactivated all background programs. 

If that doesn't work, can you describe the issue further? What do your textures look like? With this information, I'll be better able to suggest more specific troubleshooting

@LEGND_SUPRSTAR Thanks for the screenshot !

@LEGND_SUPRSTAR @kiwibanga_ If the problem persists after checking the skin download setting as mentioned by @Twitch-Schwabba (thanks for contributing by the way !), I invite you to let us know the following, in order to isolate the problem :

PC specs ( CPU / GPU / RAM / OS)

Don't hesitate to let us know if you'd like to share additional details, or if you have questions !

Hey @LEGND_SUPRSTAR,

Thank you for providing the screenshot and the info requested. In order to further investigate this issue, could you please provide us a screenshot of the graphic settings you are playing the game with?

Hello @LEGND_SUPRSTAR !

Thank you for the screenshots that you provided.

I'll make sure to transfer those to the game team so they will be able to investigate more on this subject.

In the meantime, if you have any other questions, feel free to ask and we will do our best to help you ! 

@LEGND_SUPRSTAR Hi !

For the purpose of our investigation, we will need a video of the texture problem.

You can send it to the forum, as a YouTube / Dailymotion link for example, or reach out to us via our Help website, if you prefer to share it privately.

Feel free to reach out if you have questions, or if there's anything else we can help you with !