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Hey, I have asked the team to prioritize this issue so we can finally put an end to it!
Hey, I have asked the team to prioritize this issue so we can finally put an end to it!
Hi u/Am1t8 Could you share with us anything please? As you see we all waited months, and all we know is ''team working on it'' and should be available soon, but how soon? I know you don't have any ETA but is it weeks, months, or years from now?
it will not be years, not months neither right now, the client team does not work on this, but I reached out the team and they expect it sooner rather than later, so weeks would be the best answer to your question, but again don't have much control over this.
Thanks!
Why are there such big differences between people?
I have a good, but not great laptop (it cost 2k euros, but it's not a dedicated gaming laptop and I've had it for four years now), and I literally never have issues. Worst I get is that I sometimes have to wait a few seconds for the stats or get a fake key fragment notification.
Meanwhile other people report that their champion select messes up so often that they effectively dodge about one in every five champion selects. Something that I've never had - in fact it felt surreal to me last week to have champion select issues with clash on EUW (first time I participated), as it was pretty much my first time ever.
So yeah. Where do those differences come from? What is different about other people's clients compared to mine?
Regions where folks play is a big factor. For example, players in South Korea are the least upset about the client, while players out in Brazil are more upset. The biggest difference between the two regions is infrastructure and network, where folks in Brazil may not have the best/fastest internet available, while in South Korea, it's super fast. These latency issues can have a significant impact on client & in-game experience.
I have also Vacationed in both countries, and loved them! highly recommended!
How many shots did you do before subjecting yourself to this AMA?
Just a cup of coffee haha
Are you not embarrassed to provide such a low quality client?
Hi there, I am going to use this similar response to a general theme I am seeing around 'it not getting any better'. I responded to a question above but we have data from multiple regions around the world that is showing improvement in perception with the client. More and more players are moving away from being very upset towards neutral/positive. This is because of the number of changes/fixes we made over the last year, as highlighted in our latest blog post. We do still have work to do, and are confident that the client will continue to get better over the year
Get a new job! Your client has been shit consistently for 10 years!
Hi there, I am going to use this similar response to a general theme I am seeing around 'it not getting any better'. I responded to a question above but we have data from multiple regions around the world that is showing improvement in perception with the client. More and more players are moving away from being very upset towards neutral/positive. This is because of the number of changes/fixes we made over the last year, as highlighted in our latest blog post. We do still have work to do, and are confident that the client will continue to get better over the year
So I’m pretty angry at the state of the client because ever since the first dev blog like 3+ years ago about the client team, it doesn’t seem to get any better. What can you say to make me feel better? 🤷♀️
Edit: Nothing I guess
Hi there, I am going to use this similar response to a general theme I am seeing around 'it not getting any better'. I responded to a question above but we have data from multiple regions around the world that is showing improvement in perception with the client. More and more players are moving away from being very upset towards neutral/positive. This is because of the number of changes/fixes we made over the last year, as highlighted in our latest blog post.
Works on my machine.
In all seriousness just wanted to say that ya'll really are doing great work and out of all the games I've played Riot has been the most transparent, engaged, and active with the community. I know companies don't need defending and its kind of cringe to do so but the level of support Riot gives the game and the amount of borderline abuse sent their way is staggering.
Appreciate the feedback, thanks!
u/Am1t8 can you give a response please?????
Hey, im asking some engineers around for this issue, but i do not know why this would happen. Have you checked your memory as the client freezes? it could be an out of memory issue, which freezes up all those apps at the same time
Why did you ignore the voice chat option question?? After all it's a team game and more coordination helps. Valorant and Dota have it no reason league shouldn't when league requires just as much team play and more than valorant imo.
Hey, not ignoring, just sorting through, but as for Voice and allowing chat outside party, I will need to find out the team that made the decisions to make it party only, is this your concern?
Why did you ignore the voice chat option question?? After all it's a team game and more coordination helps. Valorant and Dota have it no reason league shouldn't when league requires just as much team play and more than valorant imo.
Hey, not ignoring, just sorting through, but as for Voice and allowing chat outside party, I will need to find out the team that made the decisions to make it party only, is this your concern?
Do you think it is a good split if some teams build features for the client and other teams have to fix what they produce?
Why aren't those teams held accountable for the performance problems that their features are causing?
We don't have a large enough of a team to do this split, and love the second part of your question. There are over 30 engineers outside the client that do feature dev. in the client. We have kicked of syncs with them to knowledge share and most importantly show them our crash rates and errors metrics, so they can ensure any code they deploy doesn't impact these numbers in a negative way
Appreciate the work honestly, it's amazing
How do you guys deal with all the backlash and snide remarks headed your way though? It seems awfully depressing to have to face that even after all your work spanning over a year
I have responded to some similar questions, but I like to use data to back up our success. We have seen really good trends in our survey results, and will hopefully continue as we deliver more work.
Communication to the user base about the client has notoriously been poor, to the point of it becoming a running joke among people. While the group that started work in early 2020 has done a good job and some evidence of progress has been noticable, communication of completed goals is still done poorly. For example a large number of people, myself included, were unaware of the 10.25 memory leak fixes, which is quite a difficult problem that was solved. What plans are there for 2021 in more thoroughly communicating intended goals to the user base and maintaining consistant follow-ups of those goals as they are addresed?
Good question, we try to publish all of our changes in the patch notes, so continue to read them, they will be there. As far as dev posts, it does take time to write them up, and they have to go through a process called localization for each country. I can't make a commitment that we will increase the cadence. If you see something in a patch note regarding a client, and want more information, send me a private message here on reddit
Why does the league client seemingly only change with ingame-patches? Is there a reason changes arent pushed more frequently
All teams on League work on the same exact release calendar
Hey guys, I haven't really had any issues with the client in a long while and I kinda don't understand the constant complaints, however I'd like to ask something regarding player perception-
Do you guys think that even if you entirely fixed the client that the perception of it being shitty will remain? Because honestly it's reached a memetic status at this point, where I keep hearing my friends meme about the client being terrible yet when I ask them when they last had a major issue they'd say there rarely were any. How would you guys tackle the perception being kept up despite it being fixed?
I Love this question, because I do think about it often. You have a number of players that get told about the client and its issues, yet as in your example, do not get issues themself. I think more communication would help, I try to keep up with as many posts as I can here.
A good example was the doublelift post last week, where his champ select experience caused a dodge, but we unfortunately had a completely random database outage outside the client that booted thousands of players from client and in-game that caused that. We have looked at messaging displayed to players that explains the errors, but that investment would be massive since so many services connect to the client, and specific messaging around each would be tough
Takeaway, I would estimate that over half of the issues posted on this reddit marked as client are actually services related outside the client, but to a player, they see them in the client, so its a client issue.
Mmm.. did you miss the comment or? Regardless, thanks for the reply haha
Sorry, I did miss this, so we do not have any plans to make this change to runes at the moment. Prioritizing this against the massive amount of work to get the client continuously better takes priority number one. I look forward to the day when we are talking feature changes/enhancements because this community has a lot of good ones we do read all the time
Hi Riot, the client has been having this permanent message for the past 4 months - something about account transfers? When is that going to actually be touched?
Hey, i posted this in an earlier thread
re: account transfers - They have uncovered more problems are originally anticipated, but the good news is that they are actively working on it and should be available soon. The bad news is I don't have an exact date to share.
i just wanted to say you guys are doing a great job, and i hope with how well this has done so far, that other "league health" teams are formed for league. its starting to show alot of age in alot of places. the client was one of the worst offenders and you've guys made it so consistent, i just hope for more of that across league as whole. things such as website work, in game bug work, hell even a team to look at hard outliers in the game and try to bring them up in small ways, like diana or brand style changes.
Thank you, appreciate the feedback, but we still have more to do!
No question here, just advice - stop doing AMA go back to work
We just did!