Bramble

Hello

Thank you for the screencapture.

I’ve let the development team know about this issue, and included your screencapture in the report.

For the investigation, please answer some quick questions

• What exactly did you click?
• What gamemode were you playing?
• Were you in a Blood Frenzy Region?
• Did you have any Talismans active? (PVP Only)
• Please provide your Invite Code?

Hello

As this issue currently seems to be account-based in your case, and for your own security and privacy, please submit a Support Ticket.

In this Ticket please mention the following:

• Invite Code
• Issue
• Chat Item(s) you are currently missing from your purchase.
• Which Version of Gems of War you are currently running?

Hello @KeiFlox

Please let me know what exactly is happening again.

I can see from the screencapture that you have no items listed from the rewards screen.

For the investigation, please answer some questions:

• Are still receiving your reward successfully?
• What exact steps did you take for this issue to happen? (What gamemode were you playing, did you leave it open for a long period of time…etc)
• How often does this issue happen? (Eg. every time you want to collect rewards)

In the meantime, please also provide your Invite Code for the development team to investigate further....

Hello

Thank you for confirming.

I’ve let the development team know that this isn’t ongoing. And for your own information, this issue is currently suspected to be a purely visual one, which can happen if a connection issue occurs.

Should you encounter any visual purchasing issues like this one in the future, I would suggest always double checking the purchase popup confirmation window’s pricing, and to also close and reopen your Gems of War game to refresh it.

I hope this clarifies things

Hello

@Elfin

• Please also let me know if the purchase confirmation window shows the correct pricing, or if it shows these incorrect prices instead?

• Please also let me know if this issue is ongoing, or a one-off incident?

(Any Android User can also answer this)

Hello

Thank you for the screencaptures.

I’ve let the development team know about this typo!

Hello

Thank you for the screencapture.

Please note that this is a known issue that the development team is currently aware of and is investigating.

Thank you for your understanding!

Hello

@Elfin

Please provide me your Invite Code

In the meantime, I’ve let the development team know about this issue and included your screencapture into the report.

Hello

As you guys may have noticed, we did a bit more tinkering with the themes.

You should be able to now choose between Gems of War 2018, updated Gems of War 2019.1 and the other “graceful” themes.

Thank you for your understanding and patience.

Hello

Please note as this issue has already been reported, I’ve merged the two threads together.

In the meantime, please note that this issue will be fixed in the next Gems of War Update: 7.4

Hello

Please refresh the page again and check to see if this issue is still happening.

Hello

@Smiling_Spectre1

Please provide your Invite Code for further investigation.

Hello

I’ve passed on your details to the development team and also included the screencaptures that you have provided us!

• Since then, have you noticed any timer issues with the Epic Trials? (Are they working correctly now?)

Hello @Quincy

Thank you for confirming.

• What happened when the timer for the event reached zero?
• Please provide your Invite Code

Hello,

Just a quick question for further investigation.

• Please let me know what timezone you are in?
• Did you experience any server connection issues close to the time of noticing this issue?

Hello,

Please note that this is a currently known issue on the development team’s radar.

Thank you for your understanding

Hello,

As this issue requires further investigation, please answer a few quick questions!

Please try uninstalling and reinstalling Gems of War and let me know if this issue is still ongoing!

• Please also let me know what Platform and Device you are playing the game on
• Please let me know if this issue is happening to Troops and Pets as well? (You mentioned it was all card description related)
• Please provide your Invite Code

Hello

Would you happen to have any recorded video footage or screencaptures of this issue happening?

Hello,

In your particular case @ecross I’ve checked your account and I can see that PVP battles were played before your post on this thread, and also before your seals were claimed.

Seeing as it was literally only a couple of battles, I assume that this perhaps slipped your mind.
(Don’t worry it happens to the best of us!)

Hello

Please contact Support via Ticket for this issue, for your own personal security as this issue may involve further escalation.

In the Support Ticket, please include:

• Invite Code
• Details of the issue
• Any recorded footage/screencaptures that you have.