Bramble

Hello,

Just to clarify,

• Delve attempts are not designed to be stored over the long term.

So I would suggest you guys to not save them for overly long periods of time just in case.

Although they can ‘saved’ temporarily, (eg. if you would prefer to play delves later) they are not intended to be saved for long periods of time, such as a year. (Extreme example)

As the intended save usage is more like ‘until the weekend’ when you have time to play the recent Delve Attempts, we cannot guarantee that they can be stored infinitely. And if they are left unused for a month and still work, that’s great! (Just again, please keep in mind we cannot guarantee long term storage)

Hello

I’ve alerted the development team about the French Localisation issue.

Thank you for your patience.

Hello

Just a quick heads up that the development team have deployed a fix that should be rolling out in the next 24hours.

Thank you all for your patience

Hello

I’ve been notified that this issue is most likely with your device as the music track that plays when the Gems of War sound volume is down does not belong to Gems of War.

Perhaps you have another app open in the background that is playing music.

Hello

Thank you for the video!

I’ve added this into the report for the development team to take a look at.

Thank you for your patience.

Please also let me know if this issue is occuring on other platforms other than IOS.

Hello

Thank you for all the reports.

I’ve notified the development team about the troop issue and included the original screencapture into the report.

Hello

Thank you for providing a screencapture of the pet information.

I’ve let the development team know about this issue!

Hello

A quick question to help with the investigation:

• Which Shiny Level is this troop not working after?
• Please provide your Invite Code

Hello

Thank you for the screencapture.

I’ve let the development team know about this issue, and included your image into the report.

Hello

In order to investigate this issue further, and for everyone to be on the same page.

Please provide recorded screen footage of the Phantom Fox Mana Burn issue for the development team

Hello

In order to ivnestigate this issue further, please record video footage of this volume/music issue so that the development team can see which track that is being played.

Hello

Would you happen to know how long you had the delve running for?

As potentially it sounds like the delve started a long time ago and perhaps it got reset due to how long it had been. (Unless you updated Gems of War recently, which may also cause this to happen)

Hello

Just confirming in the thread that this issue is resolved.

Hello

@Dank

Please confirm if your replication crashed your Gems of War, or if you got frozen in the Victory screen like in the original report?

Hello

Thank you for the screencaptures.

I’ve passed on this information to the development team, including your theory about it influencing the delays in PVP.

Hello

A quick question, what troops were in your team?

Hello

Thank you for the report.

If you did not receive your rewards, for further investigation.

• Please provide a screencapture of your leaderboard position
• Please provide your Invite Code

Hello

Wanted to provide a quick update that this issue should be addressed in the next update.

As for now, a workaround for the time being is to close and restart Gems of War, which should bring the restrictions back.

Thank you for your understanding and patience.

Hello

Thank you for the screencpature.

I’ve let the development team know about this issue.

In the meantime:

• Please provide your Invite Code!

Hello

I’ve let the development team know about this issue and included your screencaptures into the report!