Bramble

Hello,

In your particular case @ecross I’ve checked your account and I can see that PVP battles were played before your post on this thread, and also before your seals were claimed.

Seeing as it was literally only a couple of battles, I assume that this perhaps slipped your mind.
(Don’t worry it happens to the best of us!)

Hello

Please contact Support via Ticket for this issue, for your own personal security as this issue may involve further escalation.

In the Support Ticket, please include:

• Invite Code
• Details of the issue
• Any recorded footage/screencaptures that you have.

Hello

As this issue involves more investigation into your account, for your safety and privacy

Please Contact Support Via Ticket

In the ticket please include:

• Invite Code
• Exact Same Details
• When you noticed the reward was missing.

Hello

@IbstockMafia Could you also please provide your Invite Code?

Hello

As this issue requires further investigation:

• Please provide your invite code for further investigation.
• Please also provide any screencaptures or recorded screen footage of your Underspire Map!

Hello

As this requires further investigation, please answer a few quick questions

• Please provide your Invite Code
• Have you claimed your seals this week? (If so, when?)

Hello,

Thank you for the screencapture.

Please note that All starry pets were released in-game at the same time.

And yes, this is a purely visual issue, which can happen with the collection lists!

Hello

As I am currently having difficulties reproducing this issue

• Please provide recorded video footage of this issue for the development team to investigate further.
• Please also provide your invite code.

Hello

Thank you for the video!

Quick Question

• What platform you were playing on when recording this footage?

Hello

Thank you for the screencapture.

I’ve let the development team know about this punctuation issue!

Hello

This is not a bug as this particular message’s contents are not meant to have rewards attached to it.

I hope this helps

Hello

Thank you both for your kind words. We really appreciate things like this.

I’ve let the development team know that you guys enjoyed the change!

Hello

Thank you for your screenshot and suggestion @Pim

Your idea is really good!
As such, please note that I’ve created a Quality of Life request for more distinguishable event icons for the development team to put into consideration.

Thank you again

Hello @MadDwarf

I would greatly appreciate it if you could upload your video!

Thank you

Hello

Just a quick heads up that the French Localisation issue fix will be rolled out in the coming 24hours.

Hello @Ant_Man

Just to clarify that it seems like this thread has two different issues.

• One being the descriptive text about the pet bonuses being applied.
• The second about the Single Troop bonus pet buff not applying in battles except for PVP Defense.

1. Descriptive Text Issue
As for the first issue, this is not a bug. There is not meant to be any descriptive text that your pet buff is currently applied.

2. Buffs Not Applying Issue
And for the second issue, I have a couple quick questions for further investigation.

• Is the buff no...

Hello

This is a currently known issue with the development team where you may experience being soft locked and the victory screen does not appear.

I’ve also let the development team know about your case.

In the meantime @Sorg , please provide your Invite Code!

Hello

Thank you for the screencapture.

I’ve let the development team know about this hints issue.

Hello

As more information is needed, for your own privacy and security, please Contact Support via Ticket.

Hello

Thank you for confirming!