Bramble

Hello

@kasskados
Thank you for telling us about this issue on the Switch platform

I’ve let the development team know!

Note: If anyone else knows if this issue is also on other platforms, please let us know

Hello

Just wanted to give everyone a headsup,

Global compensation will be going out in the next 24 hours on all platforms except Switch who will be getting the hotfix and compensation later in the week

Hello

Just wanted to confirm that this is not a bug.

If it’s a select a gem spell the Deathmark gem shouldn’t be able to be targeted. And if it’s a select a row or column then it can as the spell is then targeting the board instead, and not a specific gem.

I hope this clarifies things!

Hello

@Jerog
Thank you for providing a screencapture of this issue.

I’ve reported this to the development team.

Everyone else, Please let us know if this offer has sizing issues on other platforms!

Hello

Thank you for telling us about this issue for the Switch console.

I’ve reported this to the development team

Hello

Rat Swarm should now be appearing in game

Hello

Thank you for the screencapture!

Just wanted to give you a heads up that this is a reported, current known issue the development team is aware of.

Please refer to this article here:
Known Issue - Campaign Pass Rewards Graphics

Hello

@Whipplee
Thank you for providing a screencapture of your issue.

In order to resolve this, please contact support by submitting a support ticket for security purposes as we may need more information!

Contacting Support

Hello

Thank you for providing the screencapture. I have since alerted the development team about this issue and they are currently investigating this graphical issue.

Hello

Thank you for the video, I’ll pass this onto the development team!

Hello

Thank you for letting us know about this issue. I’ve since reported it to the development team.

In order to investigate this issue better, the Developers have a small request

• Please provide a recorded video footage of this issue

Thank you for your help!

Hello

Just a couple quick questions to investigate.

• What is your invite code? (Found in Settings Menu, bottom left in all CAPS)

• What type of battle were you playing?

Hello

Thank you for providing the video recording.

Although the track is for Gems of War – my current suspicions are that it’s tutorial music – I’ve reported this to the development team.

Hello

@Fourdottwoone
I’m sorry that you feel that way.

On another note, your idea of the holiday event free pet copy to be inside the event shop is a great idea and something that I’ve gone ahead and made a Quality of Life request for to the development team to take into consideration.

Thank you for the suggestion!

Hello

@Fletch
I’ve checked our server logs and I can see that there has been no outages on our end.

However, I have been alerted that there were a lot of major disconnections for some ISP in Canada from around 12am AEST - 6am AEST.

And currently, Steam is down in both United States and Canada.

I’d suggest checking with your ISPs, and or with websites such as downdetector and looking for any large spikes in reported issues or a big red line signalling that it’s currently down and or in a critically low state.

Thank you for your understanding ...

Hello

@Jonathan
Thank you for the reminder!

Yes, I have passed on the details and since reported this issue to the development team.

Thank you everyone also, for all the information and in particular, especially for the videos. (Makes deciphering a lot easier, and also helps the dev team to see the issue first-hand for themselves)

Hello

@Bernice
The Golden Snapdragon Pet appears in the Event Shop once you have purchased all the available stock of the original Snapdragon pet copies.

You can collect rest of the Snapdragon copies in the event login calendar which will be enough to upgrade your pet to Mythic. (There’s a fix incoming for this, and I’ll bring up potentially gifting a copy at the beginning of the event rather than near/at the end.)

As for the Golden Snapdragon, this is a separate pet in itself. (A golden version)

Hello

@Stratelier
As for the “Crag Hammer” weapon, you obtain it by having 50 Gem Mastery in the weapon colours. (So 50 Red Gem Mastery + 50 Brown Gem Mastery)

Then the next time you levelled up, you received this weapon.

Hello

@renovatio
The Switch Hellcrag Weapon: “Tears of Sisters”, is given through completing the Kingdom Questline, and the “Aegis of Hellcrag” is a weapon that can be purchased when playing said questline.

I’ve since reported this issue with the missing weapons on Switch to the development team who should be releasing a fix for this very soon.

Hello

This is a currently known issue with the development team which has already been reported and is undergoing construction/fixes.

It is high on our priority list, and unfortunately fixing assets is a much more complicated task than it seems.

Thank you for your patience