(My credibility: lead designer on Lord of the Rings online, game designer on Everquest, 4.5 years working on EA Sports titles, etc. I KNOW how hard it is to work on a complex game for a voca fan base based on a beloved franchise.)
This game has outlasted similar garbage because, historically, despite the emotional tone the community can take at times, it has been a reasonably balanced affair (ok, and STAR WARS, but I like DC and stopped playing that ho-hum game). The difference between F2P and P2P was generally time, and that was fair, it sorts itself out.
The INCREDIBLY CONCERNING thing about the Malak response to EP and that line about Anakin is that you aren’t prioritizing balance. I say this constructively. And the bulk of your post is exactly the kind of community management this game needs! Honest, holding yourself accountable but not making excuses. The thing you have to remember is that the best way to make the most money over the longest time is to pla...