ChrisGansler

ChrisGansler



22 Mar

Comment

Originally posted by Hunter_59

Are you guys aware of this issue with sound, or it is specific just to me and a few other posts i have seen about the issue since i have not seen it mentioned on any known issue list.?

https://www.reddit.com/r/thedivision/comments/b2okbn/feedback_bug_report_march_18th_2019/eivg244/

It is not anything game breaking but it is really annoying because it doesn't happen just with rain, but any ambient sound.

Yes, we're looking into that.

Comment

Originally posted by SteampunkMrFoster

Do you think you can take a look at masks on Female models? They don't look right, I know it's SUPER small, but it would be cool if you guys did.

:)

We sent screenshots from players to the dev team. We should be able to fix that, but I don't think it has a high priority right now. Depending on how hard it is to resolve the issue, it might take some time.

Comment

Originally posted by Valsh

Do you think you guys could look at targeting a maintenance window that doesn't hit prime-time on a friday night for Australia? Or stagger the maintenance across regions? It's a little bit frustrating not being able to play as the weekend starts considering the game has been out for only a week.

We didn't have the fixes ready before today but we also didn't want to wait until next week. Once we're back to a more normal schedule, we will want to avoid Friday and the weekend in most cases.

In regards to prime time Australia: We're doing maintenance just as our work day here in Sweden starts. This allows us to react to any problems that might come up throughout our day.


19 Mar

Comment

Originally posted by Cloudless_Sky

You're probably aware that it's not just Logitech by now, but just in case, I'm chiming in to say that I don't use a Logitech headset and I frequently experience loss of certain ambient sounds. It's hard to pick out specific ambient noises that go missing since they're so subtle, but it's most obvious with rain on ground (rain on objects and trees/grass is fine). I also think wind and fire sounds can go missing too.

On top of that, there are audio issues with transitioning between interiors and exteriors - again most noticeable with weather. For example, thunder and rain abruptly cut in and out as you move from outside to inside. Thunder just won't be audible at all when inside.

Having no sound at all and having low / no ambient sound is very different. It's important that when you report things you are as precise as Cloudless_Sky is.

I'll make sure to forward this in case it hasn't been communicated yet.

Comment

Originally posted by byzantinedavid

Sorry to hijack, can we please get a response on multiplayer scaling? The community seems convinced that armor/defense is not scaling in co-op. When I play with a friend 8 levels lower, I can face tank RC cars, and he gets 1-shot by them. Seems like an issue...

Just a response that it's a bug or a feature, please.

We are aware of this and are looking into it. There are some things that might not be balanced well enough currently, but we're also certain that there is a bug in there somewhere.

Comment

Originally posted by Deeplands

You guys have a status on the audio issues? The almost complete lack of anything but gun sounds is a real bummer, hampering the enjoyment quite a bit

If you're having a Logitech headset and encounter this issue, a workaround is to temporarily turn off the software coming with this. We are aware and have just bought some headsets to reproduce this.


18 Mar

Comment

Originally posted by drf_

I love you guys.

<3

Comment

Originally posted by joe_skeen

I literally just logged on and got the server closing message. Oh well, 15 minutes isn't bad. I should probably do adult things for those 15 minutes.

Woah, woah, woah. No need to get that extreme. Just get some ice cream until the server is back up?

Comment

Originally posted by Logios

I'm stuck at WT2 and can't advance to 3. Anytime I do the strong hold to advance it reverts me back to WT2 again after leaving the group. I thought this was fixed u/ChrisGansler , what gives?

Can you provide us with a screenshot of your mega map and let us know what you've tried so far? We were confident to have fixed the issue, but maybe we only fixed parts of it. Thanks for helping out with your report!

Comment

Originally posted by Imperialistic

Would it also be possible to stop the exclamation mark for SHD Tech for Ultimate Edition owners who already have all skills unlocked? Since we got the level 3 stash free we have 3 points left over and no way to spend them.

I'll make sure to add that to the list.

Comment

Thanks for the report, I let the dev team know. Sorry for the inconvenience and thanks to DrVindermen for sharing the workaround of putting mods into the stash.

Comment

This in our radar as well. As it's not as urgent, it might take a little longer. But we feel you... I have to go now... find that last exclamation mark in my inventory...


17 Mar

Comment

Originally posted by GerinX

Hi. Sorry to bother you, but in response to your comment/answer, does this mean that the stellar team at Massive aren’t working on any feature where we can re-customise our characters?

I would love to rework my character’s face using the sliders and also the skin colour. I would even pay for the privilege. Thank you.

Also, there are some chest armour pieces where the compartments clip through the agent’s forearm. Lastly, there are some gloves that clip through the skin texture of the wrist.

Edit: last paragraph.

From what I know, and this might be outdated info right now, we're currently not working on adding functionalities to the Barber. That being said, and I mentioned that in another comment, we don't see any reason why we wouldn't want to improve something the community want. Just keep in mind that some things take longer than others and obviously we need to prioritize things that are more important right now, e.g. game breaking bugs.

Comment

Originally posted by Crackseed

While I'm not affected by this issue currently, I wanted to make a suggestion here Chris.

I'm not sure if there's technical hurdles that made you choose what can/can't be modified post-creation but given how attached people get to designs + wanting freedom, I'd love to see if you guys could allow us to modify: Face/Head/Eye color selections as part of the Barbershop as well.

It feels weird that only hair/tats are covered in the system especially if you folks make changes down the road that may affect the appearances. It's also would be nice to make adjustments since the lighting/chargen presentation can sometimes result in the in-game look not always lining up when you see it in action.

Just a request to forward if it's not too much trouble :)

Noted. Suggestions like these are definitely on the board, just be aware that some might be a little further out than others. If it's popular and doesn't break the game, I'm assured we'll at least consider it.

If it takes a long time it'll take a long time though and I just want to manage expectations. Especially features that had not been planned can be difficult to get out of the door, as they might require a lot of work.

Comment

Originally posted by gojensen

Uh, yea but see... we can't look at the requirements as we don't have the blueprint and it's not available for purchase at the WH vendor (like it used to be the first 3 days...)

I just want an answer at this point from MASSIVE whether this was a bug (i.e. he wasn't supposed to sell them) or if it IS a bug (i.e. he should be selling it) or what the heck is going on.

Kudos to them for dealing with bigger issues, but this wouldn't (hopefully) take that long out of their day to figure out... is Hamish still around the reddit?

edit: or maybe u/ChrisGansler can look into this? (sorry for tagging you, but you were the first MASSIVE poster I found...)

Hey. Just a head's up, I won't always be able to look into all issues, but tagging me might help. Please don't be alarmed if I don't answer or do it late, it's just a matter of me sleeping sometimes. :P

In regards of the Lullaby, here's quick rundown of how this works:

  • You get a low level Lullaby in your stash as a reward for the edition you bought.
  • You receive a blueprint in your stash as a reward for the edition you bought
  • You need to claim any reward before you can use it. So e.g. if you don't claim the blue print, it doesn't show up at the crafting station.
  • The Lullaby requires level 30 to be crafted and another exotic item (not the low level Lullaby) that you'll have to find and consume to craft the level 30 shotgun.

Let me know if that clears things up. A vendor selling it does indeed sound like a bug, but I haven't read that before, so screenshots or something like that would be appreciated.


16 Mar

Comment

Originally posted by Cyko417

Sorry about ...that try again

Can you try to go to The Theater settlement and then also go to The Campus settlement (in Downtown West)? You're missing a trigger to push you forward and the fix we applied seems to not have pushed you correctly.

As an alternative, you could try to find someone who's about to finish The Castle settlement mission, join their party and get credit from their completion.

I'm very sorry you're stuck in this state and I can imagine this is mega frustrating. I've forwarded all the details you provided to the dev team. Hang in there!

Comment

Originally posted by Wowaburrito

Can you guys buff the barber for the time being and let us completely remake our agent from the ground up? I can't see any readily apparent issues with this and I really don't like how my agent looks currently.

Unfortunately that's not an easy task either, otherwise that would be a great suggestion!

Comment

Originally posted by A7EXVNDER

Why is this game breaking with every patch? Its been what two days of not being able to use certain skills...ya know a pretty MAJOR part of the core game...

I can't talk for the devs on that, but I know that game development is not easy and software can be quite fragile. So there are situations where a bug, even as major as the one with the skills not working properly, cannot be fixed quickly.

Applying a patch needs to be safe, otherwise you're just implementing further bugs into the game. It also has to be done first, so you need to find the exact cause of the issue, find a way to fix it in the code and so on.

We have people working on the weekend right now on a couple of these major issues, because we know it's super annoying to play like this. Thanks again for your patience and letting us know when something is broken.

Comment

Originally posted by Goldenkrow

The issue people got isnt with the hair. BUt their very ethnicity, I doubt the barber change that

To clarify: Goldenkrow said "there is no way to change your looks in the game". I just wanted to point out that there is customization. But of course it doesn't fix the bug people are encountering.

Sorry if I brought more confusion to this, that wasn't my intention. Thanks for your feedback!

Comment

Originally posted by ThermoelectricScopes

Yeah, I got Jefferson Plaza completed. Now this is confusing. I can't recall any cutscene etc. explaining the Castle story. I remember stumbling upon it, it would randomly pop on the map then disappear.

So it appears it's not bugged, right?

I am pretty sure I did this in a group with a person who completed it before (I have no life friends) being a leader. Same with Henry.

So the Henry situation is now being looked and, it hadn't come up until yesterday. But I'm glad to hear that today's fix at least seems to have resolved the issue with the Castle Settlement.