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ChrisGansler

ChrisGansler



30 Jun

The Division 2 - Maintenance - June 30th, 2020

Comment

Originally posted by CrazySeb16

u/ChrisGansler please do you have any news on the Foundry Bulwark set NOT working on all platforms?

https://www.reddit.com/r/thedivision/comments/hefxlo/bug_foundry_bulwark_4p_makeshift_repair_not/

What is going on? The backpack and chest are dropping tomorrow but the talent is not even working and nobody talks about it!

I got no response on the ubisoft bug report forum, no response from the ticket I submitted to ubisoft support and still no update on the known issues list.

This situation confuses the hell out of me.

We have identified the visual bug and will have a fix for it in the next client update. We haven't been able to reproduce any cases where the effects are actually not working. If you have videos I can forward them to the team. Thanks!


24 Jun

State of the Game - June 24th, 2020

Comment

Originally posted by BorisDirk

Yeah the 4 piece perk isn't working according to everyone here https://reddit.com/r/thedivision/comments/hefxlo/bug_foundry_bulwark_4p_makeshift_repair_not/

So far we were only able to confirm that the UI element isn't shown anymore but I've added the thread to our investigation.

State of the Game - June 24th, 2020

Comment

Originally posted by FullM3TaLJacK3T

What about NPC aggressiveness and accuracy?

While we have seen the reports we are also seeing players that do not report changes in NPC behavior. Equally, we don't see them internally. The investigation is therefore a bit slow but we're looking into it. We triple checked to confirm that the 9.1 changes were not overwritten or excluded. What some players are experiencing seems to be something new.

State of the Game - June 24th, 2020

Comment

Originally posted by xcel30

wlep, i was hoping to make few question if there's small balancing patches for the PTS feedback that wasn't able to be implemented, will there still be an article then?

We're looking to do a smaller client patch to address some parts of the game, for example the issues with the leader boards. If you have specific balance topics you think have not been highlighted enough please feel free to share them here!

State of the Game - June 24th, 2020

Comment

Originally posted by Sabbathius

Ummm...isn't this the last SotG ahead of the Raid 2 release on 30th? I thought there was a lot to talk about and hype up. Or did the raid get delayed, again? (or is it again, again? or again, again, again, I lost track)

Similar to the Special Report we did for Operation Dark Hours, we'll have a stream on Tuesday with the devs from Annecy to celebrate the launch.

Operation Iron Horse launches June 30th.

*edited out the double horse.


18 Jun

The Division 2 - Title Update 10 - Bug Report

Comment

Originally posted by hykcraft

/u/chrisgansler -- your team seems to be ignoring this. It was like this throughout the entire PTS while we reported it and still made it's way to TU10.

Hey. From the Patch Notes:

Backpack Talent

  • No longer reduces number of stacks lost on missed shots
  • (New) Increases total weapon damage gained per stack of Striker's Gamble from 0.5% to 0.65%.

This means that the talent no longer makes you lose less stacks when equipping the talent. It does not mean that you do not lose any stacks by wearing the backpack talent. The "no longer" refers to its behavior before the patch, as in "Before it did this, now it doesn't do that anymore."

The behavior of the talent has changed and it got a new addition to compensate for the change to the original behavior.

Hope that helps.


17 Jun

Anyone else having skills become inoperable until out of combat?

Comment

Hey, thanks for the report. If this happens regularly could you make a video of it? We are trying to reproduce it internally and any visuals would help.


12 Jun

State of the Game - June 10th, 2020

Comment

Originally posted by 1-800-555-SMILE

so any word update for people that own the expansion on ps4 not being able to use the content on other profiles of the same ps4?

That behavior won't change, as far as I know.


11 Jun

State of the Game - June 10th, 2020

Comment

Originally posted by dregwriter

u/ChrisGansler

Is the season 2 premium pass retro active???

Meaning, if I get to level 23 in the season rewards without the premium pass, and then decide to get the premium pass at a later date(waiting on payday for example), will it place my premium reward level at 23 and I get the rewards from level 1 to level 23 or will it place me at premium reward level 1???

Yes, it's retroactive. Will be the same way it currently works.


10 Jun

State of the Game - June 10th, 2020

Comment

Originally posted by ZOZOT3

What about switching the loadout during the skill cooldown?

No progress so far on this. The implemented solution is pretty frustrating for players, waiting for a Hive to fully come off cooldown, etc. The team is looking at changes for that but it will likely take some time.

State of the Game - June 10th, 2020

Comment

Originally posted by AdamBaDAZz

would love to know if there's anything is being discussed about a balance pass for the specializations like dmg and the grenades? like survivalist grenade swap with firewall and demo specs.

Grenades in general are a topic and as said, Specializations as well.

State of the Game - June 10th, 2020

Comment

Originally posted by BigBooce

Destiny is a much much much bigger world space than the Division with a lot more stuff in it, but they hardly ever leave out anything. How does this even happen? It gets ‘lost’?

I'm not familiar with Bungie's process but maybe we can learn something from them. I think the "hardly ever" does imply that it happens.

State of the Game - June 10th, 2020

Comment

Originally posted by Clutch41007

"We cannot hide nerfs from you and we don't want to."

And yet, it keeps happening. Again, and again, and again.

It's either rank incompetence or willful malice at this point. Possibly both. You're cordially invited to tell the class which one it is.

I mean, it's simply just hard. I think the idea that Patch Notes are easy to do because we make the game is something that makes sense from the outside. But documentation and all the moving parts in software development make writing these huge lists difficult.

State of the Game - June 10th, 2020

Comment

Originally posted by ClericIdola

Hi Chris, related to the game. Have you guys considered making the Specialization Skill Mods into passive boosts to the skills they're associated with?

Nothing we have discussed yet. Specializations in general are a topic though and I can make sure that the way Skill Mods work with them can be part of that. Thanks for the feedback!

State of the Game - June 10th, 2020

Comment

Originally posted by ANGRY_robert

No. But maybe a little more consideration should be given to accurately keeping your paying customers up to date. Just a thought.

Yeah, being better and making sure Patch Notes are always as correct as can be is definitely something we are working on. I worked for both Blizzard and Ubisoft and I talk to a lot of community managers and patch notes writers out there, it's not an easy feat but absolutely something that needs to be done well.

State of the Game - June 10th, 2020

Comment

Originally posted by iPeluche

Hi Chris, Unrelated to the game but when will we hear about the movie ?

I don't have any updates on that, sorry!

State of the Game - June 10th, 2020

Comment

Originally posted by NOTr083r73h

Funny how the biggest nerfs always are "forgotten" in the patch notes. Get a grip.

Just quickly adding my thoughts on this:

There's very little reason for us to leave nerfs out of public Patch Notes, especially when they are larger in scale. You guys are not blind and know your stuff, obviously you will figure these things out. The turnaround on the PTS Patch Notes was really tight and things get lost.

We cannot hide nerfs from you and we don't want to.

State of the Game - June 10th, 2020

Comment

Originally posted by Alpha_9

  • TU10 release date: June 16th.
  • Season 2 will start one week after the release of TU10.
  • Second Raid will not come out before early July. Expect a release date soon.

As I've seen some comments on that: Yannick says July in the video but it'll be earlier rather than later.


02 Jun

State of the Game - May 27th, 2020

Comment

Originally posted by d4rc_n3t

/u/ChrisGansler Why not do what a responsible game company would do and contact Sony about the CE-34878-0 bluescreen error? Every bluescreen error has the same code for this game. But instead you rather "beat around the bush" wasting our time/blaming customers or the platform than trying to get a bug fixed that your team created.

To fix the bug we need to know what causes it. We are also looking at the error logs we are receiving. But getting player information is vital to find out what is exactly happening when the game is crashing.


01 Jun

PTS feedback on many tested builds / So many questions

Comment

Originally posted by jodaewon

Working as intended. No one from Massive will respond from this post, ask them how to buy season levels and sneak this question in with it.

Hey.

Just wanted to chime in and say we are forwarding the feedback around the proposed changes to status effects to the team and the devs are discussing adjustments.

As the initial reaction on Friday seemed to stem mostly from reading the Patch Notes we are happy to see players having tested the PTS now and share their thoughts. Posts like this one are really helpful to provide detailed and actionable feedback and are much appreciated.