ChrisGansler

ChrisGansler



21 May

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Originally posted by 8thDegreeSavage

Why jam all this onto this thread tho?

You should be starting threads for each of these issues not hiding it on some random post

I understand the sentiment, but we don't open threads on reddit. We just leverage the info from here. The more info I get, the more I can forward. I can see that change in the future, but we would need to have more dedicated resources looking at reddit specifically.

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Originally posted by georgios82

My question is you don’t QA test your new builds especially if they contain a lot of changes like TU3? Please take no offense but all of us have paid a full price for this game, season pass etc. It’s not fair that almost always we end up becoming the QA testers of the half baked patches you push out. Isn’t it better to delay a patch than break the game similar to what happened with TU3?

The pure amount of hours played that one day of the patch being live versus what we can internally play-test is huge. We test every build and have dedicated QA/QC teams that do so as well. It's not like we're having a better time for you to find these bugs. We have to fix them and we'd prefer to do so before the content releases. I don't think there's any advantage of having them go live and find them there.

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Originally posted by SnuggleMonster15

TU3 has surfaced some bugs that are causing this, so unfortunately we have to do a full investigation and create new fixes for these.

Hi Chris, the AI in that 48 hour window between TU3 and the Raid patch were great. As soon as the Raid update happened the AI went absolutely bonkers. I hope you guys get to the bottom of it soon because they're very frustrating to deal with at the moment. The Black Tusk in the ODZ are particularly off the charts wild.

We've seen reports as soon as immediately after maintenance Tuesday, when TU3 was applied. We think we have a good understanding now what caused it and it seems to have happened with TU3 not when the raid was opened.

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I literally have more sound bugs than ever before, so do all of my clanmates.

Can you guys provide us with some examples? Please be as precise as possible. We're currently aware of a bug that stops all sound from happening for a couple of seconds and then plays all the missing sounds back at once. Please add if you have different bugs and especially when they occur, how often they occur and what hardware you're using, both in sound card / onboard sound and headsets + potential software.

Thanks!

And enemies behave even worse since the patch.

As Joker linked, we're looking into this right now. TU3 has surfaced some bugs that are causing this, so unfortunately we have to do a full investigation and create new fixes for these. I say unfortunately because I've seen players hoping the integration just didn't work properly, meaning it could be a quick fix. For now I don't have an estimate yet, sorry.

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Originally posted by gX-kiD

Come on Chris, aren't we past that?

You guys played this broken record for almost 3 years in The Division 1, and eventually you guys have never really fixed this issue.

Are we really supposed to have the exact same conversations again for the next 3 years?

I was not here for The Division, so I can't comment on that. From what I understand, and what the community on reddit is telling me, this was already fixed prior to Title Update 3. If you think this has always been broken, between TU2 and TU3, let me know and we can further look into it.


20 May

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Originally posted by KevlarD-

It would be really nice if you guys/gals play the game a bit more tbh so that you too can see the problems we are having. I'm just glad you actually play. "Right anthem? "

But on the issue at hand... it's literally everything. Freeroam, dz, raid, every mission every everything.

Really glad to see you guys posting it keeps my hopes up for the game and future content.

Just to clarify, we have a bunch of people playing The Division 2 in their free time and also people at work playing it (Quality Assurance / testers, etc.). But our experience is not 100% the same as the experience of all other players out there.

Like, I played Open World on the weekend, WT5 and I had no issues with rushers at all. But that doesn't mean that it's not happening. This is why we speak to you guys whenever we can, so we get a better picture of what you're experiencing and how it differs to what we're seeing.

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Hey! Thanks for the feedback. Just FYI we're working on European time and it was the weekend, so communication basically stopped.

  • We congratulated the World First on Twitter on Friday and will have more celebration coming this week.
  • We've seen the comments on NPCs being overly aggressive again and will investigate this today.
  • We saw a couple of comments on sound issues, some more detailed than other. Feel free to add more detailed reports either here on...
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We'll look into this asap. As we're trying to find out what caused this to come back, can you let us know what activities this is happening the most? I played a bunch of challenging missions on the weekend and it only occurred in those for me, other activities were as expected. Let us know what your experience is like.

Sorry for the inconvenience, we're pretty unhappy that this has resurfaced.


17 May

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Originally posted by ntgoten

I didnt. Im just stating it doesnt drop and and i think it should.

Since you guys obviously didnt learn that much from your mistakes in Division 1.

Oh and since i have your attention, we still dont have shared blueprints, currencies and mats between characters, you know what we had in Div1 and what shouldve been in Div2 since release.

Cool. Thanks for letting me know.

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Originally posted by ntgoten

Hey Chris im gonna grab the chance to tell you that Yaahl set still not dropping in LZ.

Where did you get the information that it should drop in the LZ? I had a chat with the team and it should still be exclusive to the DZ. I've seen comments about Bounties dropping Yaahl as well and we'll look into that.

But if there's communication from us somewhere that the set is now available in the LZ let me know and we'll look into how that made it live.

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Originally posted by CiE-Caelib

Semi-automatic weapons are useless now - when is that going to be fixed? The removal of the firing-queue buffer has created a poor user experience and needs to be fixed or reverted.

We're aware of the issue but it unfortunately requires a client-side patch. We'll try to have that go out next week but I unfortunately cannot guarantee it will happen at this time.

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Originally posted by Silverfox1467247

Don’t tell me you are doing this to add the pictures in for worlds first? Lol.

It's not, we're fixing some server issues that appeared yesterday and while we were able to control it, we now want to make sure it doesn't disrupt everybody on the weekend.

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Nerd screams are the best celebration! Congrats. :)


16 May

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We've forwarded this request to the dev team. While I don't have an exact timing for you yet, we agree that some sort of activity info for clan members would be great.

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Hey. This is not intended. We're gonna bring it back as soon as we can, but it might require a client-side patch. Sorry for the inconvenience.


15 May

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Hey everybody. The change was made due to a bug with the Hard Wired chest item which caused it to roll specific stats it should not have had. This had an effect on some Hard Wired chest items and when the bug was fixed with TU3 the stats were changed. To reiterate: It is not a bug that the stats have changed now, there was a bug that allowed certain stats to appear on the chest item that shouldn't have been there.

This was not mentioned in the Patch Notes so far because I made the mistake to not include it. I'm updating them now. I understand this is frustrating and I want to apologize for the confusion caused by this.

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Thanks for all the screenshots. We'll look into it asap.


14 May

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Originally posted by Deadshot5

I've tried all sorts of mixing and matching and changing outfits and masks, nothing makes the mask bigger. https://i.imgur.com/NLpAnVO.png

Do you also have a screenshot of your mask before the patch?