ChrisGansler

ChrisGansler



02 Apr

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We're going to look into that. Thanks for the report and sorry for the inconvenience.


29 Mar

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Last comment from me before the weekend: The development team agrees. We'd love to give people more ways to express themselves, including changing your agent's appearance.

Nothing concrete to let you know yet, but yes, we want you to be able to look different. it might take a while before we get you guys more options though, just to manage expectations.

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Originally posted by Zephana

This comment is concerning because it makes it sound like none of the devs have ever played the game at higher difficulties on WT4. Because the problems being discussed by the OP basically happen 24/7 there and are blatantly obvious, but your comment makes it sound like you guys have never ever seen or experienced this yourselves. Extremely worrisome to say the least.

Edit: Thanks for the gold stranger! At least there are some people out there with some common sense still!

Our experience with the game is vastly different than for any user. Our dev team has more playtime than anybody currently is able to have. They're playing it while it's being developed, that's is an experience no player has.

That's why we have a community team and why we talk to you guys. We look at things differently, we have different expectations and honestly, we also sometimes just go "well, that's just how it is."

But that's obviously not at all how players are experiencing things or how they feel about certain things. That's why it's important for us to raise these issues and talk about them. You guys giving us that feedback allows those discussions to be fruitful.

And just as a last note: There are a bunch of hardcore The Division and The Division 2 players on our teams. Nobody should be concerned that we're not playing our own game.

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Originally posted by N3gativeKarma

Honestly please ignore these types of threads for atleast a few months. Not trying to be rude to some of these players but these are just growing pains from noobs.

If you have a coherent team with proper builds without retards running into encounters like CoD then there is nothing hard about this game.

Understood. That being said, your wording suggests that you didn't read my whole statement.

We understand that some things are just growing pains for some players. But we also genuinely feel that there will be some things that are not working as they should. Maybe that is the case here.

That doesn't mean that after a bug fix the difficulty will always go down. It could theoretically even go up. But we want to make the decision how difficult the game is, not let a bug make that decision for us.

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We've seen comments of this appearing every now and then and have talked to the dev team about it. We will have a look at it and see if there are some archetypes that are not doing what they should be doing.

Keep in mind that some NPCs will rush you, no matter what you do to them, so don't expect all of them to stop doing that in the future. ;)

If you want to add details to it, please feel free to mention exact situation in missions, NPC archetype you feel are doing it too often and also what you'd expect to happen in that situation. The OP has a lot of that detail you can try to copy in terms of style.

Also: This doesn't mean we want this game to be easy. There will be very difficult situations. We do want to look at things that might just be straight up bugged. Bugged difficulty is not what we want.

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Originally posted by FingersX

Why dont you just jump in the game and "test" it the moment people ask you ?

The reason is pretty simple, there's probably around a thousand things people ask every day. We immediately test things that are breaking the game. While the puzzle is very important to some parts of the community, it also didn't stop anybody from progressing in the game (for example).

Therefore the priority on chasing up on details was pretty low. We understand that that can be pretty frustrating for some people, but it's how we need to work.

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Originally posted by Tex1090

Thanks Chris! This is unlikely, but will there also be a fix for those of us stuck with fewer Ivory Keys than we're supposed to have in that update as well? If not, no worries, I'm sure it'll come eventually.

From what we understand and how we're seeing it in internal testing: If you're doing the Hunter puzzles "wrong" you don't get a key. For example Hunters that have a theatrical intro where they don't shoot you and basically just appear, some players can kill them right there and then, but they didn't fully do the riddle.

We're looking into this, but some players descriptions are also pretty vague, so if you have any more details (e.g. confirm that above is true for you) that could help us!

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Hey! Is this happening right as you enter the game, or when you do something specific or something specific happens to you (e.g. a grenade goes off right next to you)?


28 Mar

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Originally posted by Equinox_Shift

You know, I understand confidence, but why didn't even a single resource, one guy, try this in production?

I've had people, not working in game development, mind you, but other fields that are similar. Where this much public attention, no matter how confident they were about the functionality of the feature, would absolutely assign a single resource to verify that there statement was correct.

Regardless of your account not being used for public statements, a statement was made. It can be misconstrued as a statement made, from knowledge that the "bug" was tested, and verified, and you are returning the results of that recent test.

Reasonably, people are pissed. Some people lost sleep, some people didn't, but almost everyone working on this is collectively pissed, especially since they were working under the pretense that this was assumed to be reliably working.

You don't deserve to be berated because of a mistake, but the community doesn't deserve to ...

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The simple reason is that there are limited resources. There are a lot of things that are more critical for the game right now to be tested (e.g. the things we patched today). And then there's also simply human error.

We're chasing up on a lot of information on many different things and sometimes we either get it wrong, we miss out on something that is sent or we just plain and simple make a mistake. I don't want to make any ex...

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Originally posted by ajh1717

It was more of a joke than anything else.

That being said, even if it is not your official twitter, attaching your name to anything and making a statement about the game is going to be viewed as (at the very least) a semi legitimate statement, if not something that will be taken as fact/an official statement. Just be mindful of that since that comment was essentially taken as fact by the (massive) amount of people trying to solve this

Thanks for the feedback. Appreciate the input! The reason I'm vague in the Tweet is because of these concerns. We also made sure that we didn't gave any hints or comments on any of the official channels until now.

I understand the frustration that comes with a situation like that and it's definitely something we can do better in the future.

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Originally posted by ajh1717

Be aware that you're linking to my personal Twitter account that is not an announcement tool. We also were confident that all of them are working but in the end were wrong.

So while I understand that this causes confusion, it's important that my wording was vague on purpose.

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Hey. Sorry for the late reply on this, we wanted to make sure to not communicate something incorrectly.

The last cipher riddle is currently bugged and cannot be completed. We have a fix for this planned to go into the game next week Friday, with the Tidal Basin patch.


26 Mar

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Originally posted by timmeh83

What I can't stand is going into my mods and instead of marking a bunch of items as junk with L2 (which also toggles the menu tab) you physically can't and just jump around the mod tabs.

That's going to be changed. Current workaround is putting mods in the stash!

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We've talked about this and the UI team agrees that there are some things that can totally be improved.

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Originally posted by Ubi-Johan

We are actively looking into the cause of this but we have no update to share as of now.

A workaround for now would be to play the game using DX11.

/ Johan

Hijacking Johan's comment:

  • Does turning off the Uplay overlay have any impact?
  • Anybody who does not have a NVIDIA graphics card experiencing any issues with DX12?
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Originally posted by Rehevkor_

While the dev team is looking at this, it would be appreciated if they could also take a look at hit detection for the TAC 50 and other specialist weapons: https://www.reddit.com/r/thedivision/comments/b53gce/hit_detection_issues_with_specialist_weapons/

Thanks!

We are.


25 Mar

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I'm late, but I wanted to point out that we addressed this to the dev team and they're looking into this. Sorry, not much time for reddit currently!


22 Mar

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Originally posted by Gravon

Are you guys looking into the glitch of people's characters faces and some attributes being changed with the patches? I've lost my actual character and am now stuck with a character I didn't actually create.

Yes, this is a known issue. We haven't been able to reproduce this internally, which is why we don't have an ETA for a fix yet.

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Originally posted by szili90000

So last time when you did maintenance almost at midnight CET, some of you were working in your offices just to push out an update? Respect.

Yes, it's actually a similar situation. We were working on a fix and didn't get it ready during the day. The crew decided to stay in to get it out for everybody. The dev team is really passionate about this game and when something breaks the game they put in their all to get it fixed asap.

On Monday that meant I got home late, to help with the communication. But that's why the job is awesome, because you make an impact even if it sometimes steals some sleep. :)

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Hey guys. Thanks for bringing this up. Can we get some more specific details about the following items (and please feel free to add other details that you think might help us):

  • What system are you on? (PC / Xbox / PS4, PS4 pro)
  • If PC, what system do you have (your hardware)
  • What are you doing when the issues start occurring (open world, missions, co-op, be precise if you can)
  • Is it an exact timing or more of a time frame? (e.g. it always starts 4 hours in vs. it can start after 4-6 hours)
  • Does this happen when you are idle for a prolonged period of time?
  • Do you loot a lot of items and swap your equipment? (including apparel)
  • Does a simple game restart help with these issues, or do you need to restart the PC/Console?

To manage expectations: We're gathering this info and will forward it, but I won't be able to answer specific questions today. Thanks for your help!