Delakron

It looks like recent terrain optimizations we’ve done had some additional side effects!

A fix for the “muddy” or “blurry” ground textures that are slow to load should be coming soon. It will be included in the next PTR update for the coming Summer patch, which itself will follow to our Live servers very soon.

Thanks for the reports!

Good suggestions! I too think that a transmog/wardrobe feature is a good idea. I’m definitely a collector in games, and New World is no different.

It’s something that is regularly brought up and discussed in the office.

I’m seeing this new rumor start to fly around… you have nothing to worry about. We do not have plans to close down New World, and the full New World team is wholly invested and dedicated to the long-term health and continual development of the game. Our New World team is not working on another project. Amazon Games as a whole is quite large now, spanning multiple studio locations, and other teams have their own projects but we’re still focused full-time on bringing you new content. And while we’ve only shared a part of our roadmap, we still have many more exciting things to come in the future.

Closing this thread as it’s purely fearmon...

Took a peek at Delos to double-check and Global chat (and spam) look under control. If you see bot activity, please use the in-game report function. This is the quickest way to ensure these cases are looked at swiftly.

Feel free to tag me if you don’t see them acted on within a reasonable amount of time.

Great event overview videos, @slender! Good content from some serious investigative effort!

Our Summer game update should be coming out soon… it’s in the final stages of testing.

If you’d like to ensure it goes to Live in the best condition possible, I do recommend joining in on the Public Test Realm, checking out the new content, and giving us feedback (including bug reports if you find any). This will help us improve the patch before (or shortly after) it goes wide. (And a big shoutout thanks to the many folks who have already been doing so!)

Hello –

I’ll just take a moment to jump in and remind everyone that sometimes people can just be good players in PvP games. Sometimes folks are just that good. However, some are cheaters and we do not accept cheating in New World. If you do see a cheater or botter (whether in PvP or out in the world), report them immediately through our in-game report function. This is the best method in order for the case to be reviewed timely by a Customer Service agent. Assuming other players will take care of it will result in the bad actor sticking around much longer than they ought to.

Outside of direct user reports though, we do leverage both our Easy Anti-Cheat solution and other internal metrics, monitoring, and prevention solutions that are constantly being updated and tuned. Online security is never ending.

Hello all –

It appears that this past Friday’s PTR Chaos was a little too chaotic and the party left Monarch’s Bluff a little worse for wear. As a result, we have restarted the PTR this evening which should restore all of the temporarily lost functionality – including the town buffs. Thanks for your reports!

See your in Aeternum.

Thank you for the reports, @Fairuza!

Consumables: We have temporarily removed the consumable block for 3v3 Arenas while we investigate the issue further.

Loading: We acknowledge that players have reported issues with loading into the Arenas. Unfortunately this problem requires additional investigation and diagnostics.

We will update the community when we have more information.

Thanks for the case numbers and names reported above. While I cannot comment on the outcome, I have escalated these citations (and this thread) internally to our CS team for re-evaluation.

@realnerf Correct, we regularly change our backstories, which dictate what players spawn with at character creation. We have not deleted older PTR characters for a few months now, to provide some level of persistence. Because of that, players could end up with different gear setups – such as the case you pointed out where you have a GS 600 item (from prior mutators testing).

Additionally, no matter the backstory, we try to provide a small level of variance/randomness as well; the same backstory box could grant you a slightly better or worse item. But if you continue to use a character created from the GS 600 backstory, your unopened boxes should still grant similar items.

@Hiply Thanks for the report! We went back to use some older backtory setups for this test in order to get some better faction spread. Our next PTR patch will have this resolved.

@LordyMatsuo Please message me your ticket # and I’ll ping our support team on the status.

@Elc We hope to have the fix deployed to Live this coming week. It’s in final testing. You shouldn’t have to wait long.

@Brocephus After you’ve bought the game, be sure to relog if you haven’t already (so your new permissions can load). Afterwards, see if 3 hours of game-time after purchase addresses your problem. Let us know!

Hello there!

Sorry for the frustration regarding the inability to use the Trading Post. Unfortunately Free Weekend Accounts cannot use any form of user-to-user trade – this is intentional, as a means to help combat potential abuse of world economies from illicit bots and other bad actors (the in-game message isn’t exactly clear regarding this exact limitation). I know this is an unideal experience, but with crafting and gathering being such a pillar of New World, hopefully you can understand the circumstances and enjoy other aspects of the game during your visit with us. However, if you choose to stay longer in Aeternum, the Trading Post, Player Trading, and Global Chat functions will be permanently unlocked for your full use!

Cheers.

Hello!

This is a fair point, and a subject we’ve been discussing internally. While we don’t yet have a solution, the impact of invasions on low-pop worlds is something that we are indeed thinking about! Hopefully we can have an agreeable design fix for you all soon.

Hello! Thanks for the reports!

We will be correcting this and providing a fix for the solo-option in a coming patch. Please keep your eyes peeled, and thanks for your patience.

Hello! Thanks for the report!

We will be correcting this and providing a fix for the solo-option in a coming patch. Please keep your eyes peeled, and thanks for your patience.

Hello!

We have successfully performed a restart of the instance server connection for Themiscyra, Ys, and Cibola worlds, as well. Expeditions and other instanced content should be accessible once again.

Once more, thank you for your patience!