EA_Barry

@Chellez_DK 

If you only do one of these steps, do the system file checker. The other steps will help too.

• Make sure all available Windows Updates and hardware driver updates are installed
• Run System File Checker to ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
• Perform a clean boot before starting the game: ...

@M4TTH3W3174 

There is a different team that handles ban appeals so if you have followed the steps below, you will need to wait for a response, thanks.

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

@mudhorn007 

We messed up! In order to resolve an account data loss issue, we are temporarily taking the @PlayApex servers offline. Fear not! We are deploying a fast fix to restore progress and content to affected accounts, but players will not be able to connect to the game during this time. We’re hopeful that the game will be back up in about an hour. Stay tuned for more updates, and in the meantime, please accept...

@Polaris45 

We cannot assist with bans directly here on AHQ.

If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-ba...

@Hiroaki-Tatsuya 

If you have new or additional information, you can dispute any action against your EA account again by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

@Mrpecker6669 

We cannot assist with bans directly here on AHQ.

If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-ab...

@LIGRIV513 

We cannot assist with bans directly here on AHQ.

If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-ba...

@LGqZh 

We cannot assist with bans directly here on AHQ.

If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

Thanks.

@Goob11121 

We cannot assist with bans directly here on AHQ.

If you have new or additional information that may help your case, you can appeal again.

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

Thanks.

@xBOBOTECHx 

Check the following link for info on securing your account: 

https://help.ea.com/en/help/account/secure-hacked-ea-account/

We cannot assist with bans directly here on AHQ.

If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article:

...

@ialwaysgetb4nned 

We cannot assist with bans directly here on AHQ.

If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/inform...

@eddyyw 

On AHQ, we do not determine what is or is not bannable. 

You can dispute any action against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

@Tspin 

If you suspect unfair or abusive play, you can use the steps detailed at the following link to report.

https://help.ea.com/en-us/help/faq/report-players-for-cheating-abuse-and-harassment/

Thanks.

@Pentackle 

We cannot assist with bans directly here on AHQ and neither can our Support Advisors.

If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article:

https://help.ea.com...

@kairuiouwen 

At the moment the following languages are supported on Answers HQ:

•  ...

@Slaskedyret 

If a hardware ban is not lifted upon appeal as below, you will need to use a different device and likely account to play.

You can dispute any action against your EA account by following the steps in this article:

https://help.ea.co...

@Slaskedyret 

Please see the Terms of Service agreement regarding account sharing.

https://tos.ea.com/legalapp/WEBTERMS/US/en/PC/

@Sm1thl3r2014 

Live support cannot assist with bans, thanks.