EA_Barry

@Squishmii @c0ld1 ...

@DumpandChase79 

We're aware some players are having issues connecting to the @PlayApex servers right now when in/returning to the lobby.

We're working on a fix and will reply to this tweet with updates as we have them.

Thanks for your patience while we sort this out.

...

@zhangyhstc 

Check the following link for info on securing your account: 

https://help.ea.com/en/help/account/secure-hacked-ea-account/

We cannot assist with bans directly here on AHQ.

If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article:

...

@supersayain53 

This is potentially a regional issue. Check the following links for info and help regarding gifting, thanks.

https://help.ea.com/en/help/origin/origin/origin-gifting-issues-and-workarounds/

https://help.ea.com/en/help/origin/origin/send-and-receive-gifts-with-origin/

@askan7 

We cannot assist with bans directly here on AHQ.

If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-o...

@JakeyPlays 

Please make contact with an EA Game Advisor for assistance.

Click the following link to get started: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: ...

@enzhen22 

At the moment the following languages are supported on Answers HQ:

• ...

@Ayce_0_Spades 

It will likely be worthwhile to perform a clean install of the following Studio Driver set rather than the game ready drivers: 

https://www.nvidia.com/download/driverResults.aspx/194382/en-us/

Thanks.

@superbrainzimp @tyordye @OOFBERRYS @989075432 ...

@hao0ook 

Please allow our Terms of Service team time to attend to your case, thanks.

@cynthi-99 

Please make contact with an EA Game Advisor for assistance.

Click the following link to get started: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: ...

@m2kugod 

Not all bans will show up in your ban history.

We cannot assist with bans directly here on AHQ.

If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article:

...

@09The_God 

We cannot assist with bans directly here on AHQ.

If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-ba...

@kenjsnakeeather 

We cannot assist with bans directly here on AHQ.

If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/informat...

@Vesiny0 

Try the following steps: 

• Download and install all available Windows Updates
• Run System File Checker to ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
• Perform a clean boot before starting the game: http://support.microsoft.com/kb/929135 or ...

We cannot assist with bans directly here on AHQ.

If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

Thanks.