[2021] banned for no reason

Hello JackMcDevin, sorry to hear this, usually you will receive a sanction after receiving a warning for disconnection or leaving a game just before the match is about to begin.

How long were you waiting for a match originally that you decided to cancel the search for?

Can I also ask you how much time had passed between leaving the search for the original match, and the time when you received the ban?

Are you also able to tell us the exact date and time of the sanction so we can check your account?

Originally Posted by JackMcDevin
I wasn`t waiting that long (like 30 seconds maybe) but I remembered that I wanted to change my loadout that is why I canceled the search.

It was about 20 minutes I would say but I am not sure

It was the 29th of January at about half past 7pm (CET)

Hey there.

I think this was likely very unfortunate timing and you left just as you were about to be connected to a game. However if this does become a regular occurrence for you then please do let us know.

@UD_RisKy 

 

If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

Thanks.

You will need to speak to our Terms of Service team @EVEREST_YTT.

 

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

 

1. Click Contact us at the top of any page on EA Help.
2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
3. Choose your platform.
4. Select Manage my account, then Banned or suspended account.
5. Fill out any other details below.
   • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
6. Click Select contact option.
7. Sign in to your account that has the ban or suspension, if you aren’t already.

 

Darko

 

 

Did our TOS team deny your appeal @EVEREST_YTT?

 

If so there is nothing that we can do to change this on AHQ.

Darko 

Hey @EVEREST_YTT there is nothing more that we can do to assist with TOS cases on AHQ.

Darko

Hey @EVEREST_YTT I'm going to lock this thread as if our TOS team has denied an appeal there is simply nothing that we can do on AHQ to change this.

Darko

Hey @Destiny1684,

 

I'm afraid we are unable to review or change any account actions on the forums.

 

If you believe an action was taken incorrectly, please be sure to create an appeal with these steps and our Terms of Service team will have a look.

 

The ToS team will reach back out to you via email once they complete their investigation so please keep an eye out for that, thanks!

Hey @honzasdg,

 

I'm afraid we are unable to review any account bans from the forums, sorry.

 

Please create a new appeal here and our Terms of Service team will be able to take a look for you.

 

Once the ToS team has finished their investigation they will reach back out via email, so please keep an eye out for that. Thanks! 

@6543200000000000 

 

We cannot assist with bans directly here on AHQ.

If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

Thanks.

@mekyle1130 

 

Check the following link to make sure you are appealing the ban correctly:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

Thanks.