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Hi @msk86_Azazel0p_,
At the moment the following languages are supported on Answers HQ:
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Hi @DeadOdds,
Ok, I was going to suggest not logging in next. It sounds like the account is bugging out, not logging in can help get around that for the sake of reaching the support team. Once you connect with the advisor you can share the original case number with them and they can pull up the details from there.
Before you do though, were you able to ...
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＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button -...
Hi @DeadOdds,
Unsure why it's recommending the forums for a purchase case. It might just need a bit of troubleshooting. Could you try the following steps please:
Hi @DeadOdds,
When they ask you to try again with the proof of purchase (POP) it's usually because the images sent in didn't meet the criteria exactly. For example, if they were cropped or edited they can't be accepted and support would ask for new ones, etc. The EA help article 'How to prov...
Read moreOk, I understand, thanks @gerneralcat.
As ToS confirmed the timer is meant to be timed out, it's no longer about appealing a ban but about being able to get into the account. A change in the case categories is needed as the ban categories will only route you to ToS.
I've prepped a link for you. Can you try ...
Read moreHi @gerneralcatm
That second email looks like it's from ToS and not the support team. You'd need to connect with the support team. Did you select the same contact options?
- EA_Lanna
(Edited to add a bit but removed it to post it in a separate post in case it'd get missed)
____________________________________________________________
＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
Please only DM me if I've asked you to, or in the case of h...
Read moreHi @gerneralcat,
Ok, if ToS confirmed the ban is meant to have timed out by now then it's something on the account side. Our support team will need to pull up the account and check it out. Use these steps to connect with them for help with this:
They'll let you know what can be done from there and do their best to help.
- EA_Lanna
...
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Hi @gerneralcat,
I'm not sure what might be happening there. Our Terms of Service team could take a look into this if you reach out to them. Fill out the webform using the steps in this guide:
- EA_Lanna
...
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Hi @captainnene93, 🙂
I'm sorry, we won't know about your ban on Answers HQ. If you have an EA ban, go to My Ban History to view more info and you can dispute bans and suspensions from that page. EA will also notify you via email if they've applied a ban or suspension. Check your email inbox for more details.
This guide will share more information about EA bans and suspensions:
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