Hi @IanRogue,
Our support team can take a look into the content purchased if you get in touch with them. The best way to contact our support team is by creating an in-game ticket. This sends details about the account and means our support team can help them out faster. It'd be good to have your ...
Read moreHi @gzhn3nfb06bb,
Sorry for the confusion, this isn't something I can help with on Answers HQ. You'll need to stick with the support team on this one. Please create a new case using the steps here:
Just a...
Read moreHi @gzhn3nfb06bb,
Ok, you may not have given them the correct EA account information.
It may help to :
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Hi @gzhn3nfb06bb,
If your date of birth was input incorrectly, you'll need the help of the EA support team to update that. There are restrictions in place that remove that option on underage accounts to help prevent minors from tweaking their date of birth to get around the restrictions and access features like online game modes and chat.
If your account is set to underage by mistake, contact the support team directly so they can help you update it. The fastest way to get it is by contacting us in-game. ...
Read moreHi @Rocket61mlg,
Our Terms of Service team can take a look at the ban for you if you get in touch with them. To reach them, please fill out the webform. This EA Help guide will share more information to help with that: Get information ab...
Read moreHi @Baizhi223,
I'm so sorry, we can't look into the suspicious activity or the ban for you from the forums. Please follow these steps to help re-secure your account. There may be some steps there that can't be completed while the ban is in place but that's ok, the ban itsel...
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