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EA_Lanna

EA_Lanna



03 Sep

i lost all my apex data

Comment
    EA_Lanna on Support Forums - Thread - Direct

Hi @Cabbagehacker,

 

At the moment the following languages are supported on Answers HQ: 

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ban timer ran out, still banned

Comment
    EA_Lanna on Forums - Thread - Direct

Hi @gerneralcat, 

 

Ok, if ToS confirmed the ban is meant to have timed out by now then it's something on the account side. Our support team will need to pull up the account and check it out. Use these steps to connect with them for help with this: 

They'll let you know what can be done from there and do their best to help. 

 

- EA_Lanna

Lanna.png... Read more

ban timer ran out, still banned

Comment
    EA_Lanna on Forums - Thread - Direct

Hi @gerneralcat, 

 

I'm not sure what might be happening there. Our Terms of Service team could take a look into this if you reach out to them. Fill out the webform using the steps in this guide: 

- EA_Lanna

Lanna.png... Read more

31 Aug

客服电话

Comment
    EA_Lanna on Support Forums - Thread - Direct

Hi @2bx21,

 

At the moment the following languages are supported on Answers HQ: 

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23 Aug

My account has ban

Comment
    EA_Lanna on Forums - Thread - Direct

Hi @captainnene93, 🙂

 

I'm sorry, we won't know about your ban on Answers HQ. If you have an EA ban, go to My Ban History to view more info and you can dispute bans and suspensions from that page. EA will also notify you via email if they've applied a ban or suspension. Check your email inbox for more details.

 

This guide will share more information about EA bans and suspensions: 

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19 Aug

Apex Legends Level Reset to 1

Comment
    EA_Lanna on Support Forums - Thread - Direct

Hi @275458tanmin,

 

At the moment the following languages are supported on Answers HQ: 

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15 Aug

戦闘データ

Comment
    EA_Lanna on Support Forums - Thread - Direct

Hi @ryou2653,

 

At the moment the following languages are supported on Answers HQ: 

Read more

数据

Comment
    EA_Lanna on Support Forums - Thread - Direct

Hi @jiuban2003,

 

At the moment the following languages are supported on Answers HQ: 

Read more

3000ハンマーとれたことになってない

Comment
    EA_Lanna on Support Forums - Thread - Direct

Hi @macha_kou,

 

At the moment the following languages are supported on Answers HQ: 

Read more

14 Aug

ランクリセットバグ修正完了後のランクについて

Comment
    EA_Lanna on Support Forums - Thread - Direct
Hi @junjun1003,

At the moment the following languages are supported on Answers HQ:

- English
- Deutsch
- Español
- Français
- Русский форум
- Português
- Polish
- Italian
- Nederlands

I'm locking this topic for now but please, feel free to repost it in any of the languages listed above in the appropriate forum

Thanks! Lanna.png____________________________________________________________


＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track...

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コンソール機のエイムアシストの不具合の可能性

Comment
    EA_Lanna on Support Forums - Thread - Direct
Hi @dai_rye,

At the moment the following languages are supported on Answers HQ:

- English
- Deutsch
- Español
- Français
- Русский форум
- Português
- Polish
- Italian
- Nederlands

I'm locking this topic for now but please, feel free to repost it in any of the languages listed above in the appropriate forum


Thanks! Lanna.png____________________________________________________________


＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us tr...

Read more

13 Aug

My APEX game account game data has been cleared

Comment
    EA_Lanna on Support Forums - Thread - Direct

Hi @asggasg,

 

At the moment the following languages are supported on Answers HQ: 

Read more

12 Aug

My account was hacked, so I was suspended

Comment
    EA_Lanna on Support Forums - Thread - Direct

Hi @kagiova,

 

At the moment the following languages are supported on Answers HQ: 

Read more

29 Jul

いい加減マッチ開始時の音を小さくしろ

Comment
    EA_Lanna on Support Forums - Thread - Direct

Hi @bull0303,

 

At the moment the following languages are supported on Answers HQ: 

Read more

16 Jul

EA violated my STEAM platform rights!

Comment
    EA_Lanna on Support Forums - Thread - Direct

Hi @lntelCEO,

 

At the moment the following languages are supported on Answers HQ: 

Read more

15 Jul

Account was Hacked now im Banned

Comment
    EA_Lanna on Support Forums - Thread - Direct

Hi @bouncyorange202,

 

Our Terms of Service team can take a look into it for you. Please fill out the webform to send in an appeal to that team. 

 

- EA_Lanna

Lanna.png... Read more

14 Jul

Account stolen via email change and cant access support

Comment
    EA_Lanna on Support Forums - Thread - Direct

Hi @notxl6162, 

 

The EA Help article 'How to use EA Help' shares this: 

@EA_Help wrote:

...If an advisor can help with this issue, a contact method will also be available under your help topic... 

...

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Account stolen via email change and cant access support

Comment
    EA_Lanna on Support Forums - Thread - Direct

Hi @notxl6162,

 

I'm sorry to hear the timer to reach the support team is stuck on 1 minute. It might just need some troubleshooting. Could you try the following steps please: 

  • If you are on mobile, switch to PC to submit the ticket or vice versa
  • Clear the browsers cache and cookies, fully close all browser windows and then try again
  • Test it off of a different search engine (so if you're on Google Chrome, try Firefox to see if you can submit a ticket that way)
  • It's no harm trying a clean boot to see if you see ...
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11 Jul

ignore

Comment
    EA_Lanna on Forums - Thread - Direct

Hi @0vjgl6hcg5m3, 

 

Ok, thanks for sharing you've already discussed this with @EA_Gunner. I've caught up on your past posts to get up to speed with things.

 

I'm sorry, I know you were hoping for different news but ...

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ignore

Comment
    EA_Lanna on Forums - Thread - Direct

Hi @0vjgl6hcg5m3,

I've moved your thread to the General Discussion board for now. You're posting on the community forums. We are limited in what we can do here and won't have the specifics of your case with the support team to know what your issue is.

Could you share a bit about what issue you're experienci...

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