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Hi @Champion_Nalini,
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Hey there,
If your account was banned accidentally, that's super sucky! I'm so sorry to hear that. As a member of the forum team, while I can't access TOS cases or overturn bans, I can offer some advice as it sounds like you genuinely think there may have been a mix-up here.
It'd be worth reaching out to the TOS team again. Let them know why you suspect there may be a misunderstanding. For example, you mentioned feeling it could be related to a data error during an APEX update. Whatever it is, lay out your points clearly and logically - just like you've done here and a member from the TOS will look into it again for you.
By the way, your thoughts on the appeals process are insightful. TOS are always looking to improve and your feedback helps with that. I'd suggest adding those at the end of your appeal with the TOS team so they can take note of them internally.
I hope you get great news back,
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Hi @Deity1277242, and @zhoulaodiao,
At the moment the following languages are supported on Answers HQ:
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