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Hi @bossderler,
Can you share a bit more? What happens when you follow the steps in this guide?
What can you see under the heading 'Still need help'? Can you hop up a screenshot please?
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Hi @bossderler,
Can you share a bit more? What happens when you follow the steps in this guide?
What can you see under the heading 'Still need help'? Can you hop up a screenshot please?
...
Read moreHi @bossderler,
So sorry to hear about your account! While we aren't able to help with compromised accounts here on the forums, the live support team can help you re-secure your account and help however they can with missing content.
These links will share more information
Read moreHi @unforgivenlv,
Our Terms of Service team can take a look at the ban for you if you get in touch with them. You can contact them by filling out the webform.
This EA Help guide will provide more guidance on bans too:
Hi @AllennSkywalker,
I'm sorry, we aren't set up to investigate these through Answers HQ. Did you receive an email alerting you to the ban? It might share more information such as what team can help look into it more for you. If you're not sure, could you pop up an image of the message you're seeing, and I'll do my best to point you in the right direction to get more help on this.
- EA_Lanna
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Hi @DeadOdds,
Ok, I was going to suggest not logging in next. It sounds like the account is bugging out, not logging in can help get around that for the sake of reaching the support team. Once you connect with the advisor you can share the original case number with them and they can pull up the details from there.
Before you do though, were you able to ...
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＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button -...
Hi @DeadOdds,
Unsure why it's recommending the forums for a purchase case. It might just need a bit of troubleshooting. Could you try the following steps please:
Hi @DeadOdds,
When they ask you to try again with the proof of purchase (POP) it's usually because the images sent in didn't meet the criteria exactly. For example, if they were cropped or edited they can't be accepted and support would ask for new ones, etc. The EA help article 'How to prov...
Read moreOk, I understand, thanks @gerneralcat.
As ToS confirmed the timer is meant to be timed out, it's no longer about appealing a ban but about being able to get into the account. A change in the case categories is needed as the ban categories will only route you to ToS.
I've prepped a link for you. Can you try ...
Read moreHi @gerneralcatm
That second email looks like it's from ToS and not the support team. You'd need to connect with the support team. Did you select the same contact options?
- EA_Lanna
(Edited to add a bit but removed it to post it in a separate post in case it'd get missed)
____________________________________________________________
＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
Please only DM me if I've asked you to, or in the case of h...
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