FatsharkLev

Hi @knightinflames,

No problem - I’ve refunded the stub revolver skin for you.

Hi @Smokescreen,

Thank you! I have now restored both staffs for you -

• Rifthaven Mk II Purgatus Force Staff (541)
• Nomanus Mk VI Surge Force Staff (545)

Hi @Savbio,

I’ve checked your logs and can see two GPU’s for your system

• Intel UHD Graphics 620
• NVIDIA GeForce MX150

Unfortunately, both of these are below the minimum requirements for Darktide, and this is subsequently resulting in these crashes when launching.

Darktide Minimum Requirements are:

• Requires a 64-bit processor and operating system
• OS: Windows 10 (64 bit) / Windows 11 (64 bit)
• Processor: Intel i5-6600 (3.30GHz) OR AMD Ryzen 5 2600 (3.4 GHz)
• Memory: 8 GB RAM
• Graphics: NVIDIA GeForce GTX 970 OR AMD Radeon RX 570
• DirectX: Version 12
• Network: Broadband Interne...

Hi @Bolzer,

I can see this weapon was deleted when extracting the Thunderous trait.

I have restored your Brute-Brainer Mk XIX Latrine Shovel weapon for you. Though please be aware that the extracted trait will now have been removed.

Hi @Smokescreen,

Please can you provide your Steam profile URL so we can look into this for you.

Thanks!

Hi @C405,

We’re able to refund cosmetics as long they were purchased within 30 days.

I’m unable to view your uploaded images - would you mind re-attaching images or providing the names of the cosmetics you wish to refund (again, as long as this is within 30 days of the transaction).

Thanks!

Hi @Lnxhn,

Please can you provide your Steam profile URL so we can look into this for you. Thanks!

@saintluk2, both names changed!

@Garfielf, name changed!

@GRIPPY, done!

@NimaQ87 name changed!

@Myrddin done!

Hm, do you have another GPU that isn’t being utilised correctly? It may be worth checking out this article:

Oh strange! Glad to hear that the issue is resolved now though

Thanks for the update - that’s interesting to know. Hopefully it’s done the trick

Hi @Fumero,

You appear to be running into a GPU-related crash. I recommend trying our GPU crash solutions, here:

Glad to hear you resolved this

Hi @boxy,

Sorry to hear this.

Regarding the GPU crashes, as you’ve tried our usual solutions already, the only other thing I can recommend to try is rolling back to a previous driver version to see if it’s the current latest GPU driver version that isn’t playing nicely.

For the Access Violation crash (0xc0000005), this is usually due to a conflict with Anti-Virus. I recommend checking this article out:

Hi @cacanegra,

You appear to be running into a Deadlock type crash, though I can’t determine the exact cause from the log data.

In this instance, I recommend to try a clean reinstallation of Darktide:

Hi @Bodnamax,

I wonder if there may be a background application/process that’s causing this.

I recommend to try disabling your background applications via a ‘Selective Startup’, and to try running through our other performance improvement solutions, here: