Femennenly

Majority of my day today has been based around documenting and replying to AL feedback, I got chu.

Fem,

It is entirely possible in the future as we did do something similar with the first part of the AL colab.

Unfortunately I can't comment on future sales within the premium store (and in this case, I literally do not know what is planned).

Heyo RayearthIX

I did see your PM and its on my list to reply to, I didn't intend to get back on after work hours today but I couldn't sleep so I figured I'd jump on and answer a few threads.

To quote what I just added on another thread:

Source: (https://forum.worldofwarships.com/topic/190060-premium-shop-in-may-azur-lane/?do=findComment&comment=4461404

I think this is a easy to understand, this is feedback that has been passed on. Just because the captains aren't available individually/outright at the moment doesn't mean they won't be offered like that in the future (I'm not saying they will be, I'm honestly not sure, but I do recall that the first round captains were offered this way after initial release)

...

Unfortunately, we don't know what possible the course of action to resolve this, following the submission of the feedback from the various regions community staff, is at this stage.

However, as soon as any changes are decided upon, if they get made for this collaboration, they will be communicated through standard channels (portal / forums / social media / etc).

I will say it may take some time since this is a collaboration effort, so changes may need to be discussed with the Azur Lane IP holder (I'm really not sure how long the process would take if a change is decided upon).

As soon as we hear anything more we will be sure to communicate it onward.

Fem,

Heyo Captains,

Dropping in to do a mass reply to a few different points brought up in this thread, please humor the long reply.

Regarding Turning off Anime Content:

Please recall that additional styles of content (including Anime / Space / Halloween / ETC) can be toggled off as the player desires. But turning them off in your port you will not see any of this content in your regular battles.

Simply hit the gear about your ship carousel, and hit the eyeball on the content you do not wish you have visible.

Regarding free content:

There is available free content to do with the latest iteration of Azur Lane content:

AL Commander Azuma:

She is available for completing the Azur Lane collection that is available for all commanders by simply hitting the participate button within the May...

Captains,

It is clearly stated that you have a chance of receiving any of the new AL Commanders, at no point in the article does it state you have your choice of commanders from the containers.

Regardlessly, as previously mentioned, I have summarised and passed onward the various concerns presented in this post (and others in similar topics).

Fem,

Heyo Captains,

OP you are correct this is not a SIM style game, however balance is a component we are cautious of. There is a risk/reward element of CV play that is often not recognised. While yes, a CV can sit at the back of the map and stay predominantly undetected and run their planes, in return for staying in a safer position they are subject to longer flight times to get out from their CV and make attacks. So they are actually reducing their attacking capability to remain undetected. In converse, the CV captains who play *ahem* more aggressively, benefit from reduced reload times however also run the risk of being more easily detected. This inverse relationship helps keep the class balanced in regards to this.

In regards to the CV being detected upon making a drop, unfortunately does not make much sense. Looking at game design, I can't recall one scenario where throwing a grenade would leave an enemy player as detected without any line of sight....

Heyo Captains,

I'm sorry to hear about your lag issues, there can be many things that can cause lag issues in game.

Firstly, I would like to assure you we have around-the-clock monitoring of our servers to watch for technical issues that may be impacting players, recently we have had no reports or issues pertaining to lag that has been a result of our servers. When outages or issues do occur, within 30 minutes the staff are usually around to let the player base know and keep updating until the server issues is resolved.

Second, while a speed test will provide you an overview of your internet health, speed tests are generally an averaged outcome of a short period of testing that will not accurately reflect micro-disconnects that can occur which will lead to game stability issues in terms of lag. As mentioned by other players, a pingplotter test can show where connection is being compromised, often it can be a intermediary between your c...

As I mentioned, the community staff including Bted72, Sea_you, RadarX, Kami and myself are always appreciative of feedback. When it is constructive and reasonable we're more than happy to make sure it gets to the appropriate person for review. We can't promise an outcome from said feedback but we will always pass it onward.

Hopefully the availability of the two commanders which are obtainable through missions/collection is small compensation and allows you to enjoy the event even if not as much as previously.

Fem,

Heyo Captains,

If you have a question or concern about a moderation activity taken against your account in-game, please submit a Support Ticket requesting information on it.

To submit a support ticket please follow the instructions here:

To avoid moderation action, I would recommend to all captains keeping your chat to appropriate terminology, avoiding derogatory communication, and keeping chat to a PG level.

Since discussing moderation action is against the forum rules I will be closing this thread.

Fem,

Containers from earning EXP, however not the Try your Luck containers (as they have higher chances for SCs)

Heyo!

I know we’ve issued the crediting for Week 3, I’ll follow up on the announcements for prizes tomorrow :)

Marketing does not work on anything to do with in-game items for sale. Marketing works advertising the game as a whole, not the content pieces. As I said, the Community team are the correct people for taking on feedback.

Contrary be belief, the marketing team does not work on setting prices for the premium store. Either way, your feedback is best given to the community staff, we will then summarise it and route it to the correct people.

This is false.

CCs receive the same items as what are purchasable (including rates within), it would be an unfair representation of our items if we gave CCs items with better stats than what is publicly available.

Hey Jakob, thanks for reaching out with your questions.

Activities:

Depending on the activity it will be held in certain places on the ship, for example looking at the main activities for this event:

Feedback Session: Fantail (Rear of the ship) Staff / CC Meet and Greet: Fantail. Giveaway Drawing + Group Photo: Bow of Ship Scavenger Hunt: Throughout the ship, 16 questions hung on the walls, these will be in accessible spaces. Epic Hunt: 6 special cards hidden in plain sight around the ship, find the card and bring it back to the staff at the Fantail to receive the associated prize.

All activities are of course optional but we do encourage you to take part in the ones that interest you and join us for the Drawing and Group Photo.

We do not have "Tours" on the ship itself organised however there will be the ship staff available throughout the day to answer questions. Majority of these ships have amazing s...

Captains,

Due to a technical error In update 0.8.3, the Radar range of USN premium cruisers Montpelier and Wichita changed to 10 km instead of correct and the intended 9 km. This will be fixed in update 0.8.4, as we specifically reworked all Radar ranges for all ships to be systematic, and would like to avoid any inconsistencies. We're absolutely sure that it will not significantly affect Montpelier's combat capabilities and Wichita was originally released with the correct range.

We value your trust in us above all and want to own up to our mistakes. Thus, all purchases with Montpelier and Wichita in Premium shop made after update 0.8.3 and until till 23:59 UTC, 3rd of May can be fully refunded. This refund will be available until until 23:59 UTC 31st of May; to claim it, please file a ticket to Customer Support.

We apologize for any possible inconvenience and thank you for your patience.
Best regards,
WoWS Team

Heyo Captains,

The Developers have been made aware of this issue and are investigating what occurred for a negative result on a win to occur.

This is not working as intended, we are appreciative of the affected clan bringing it to our attention for investigation.

As soon as we have more information we will contact the impacted clan and resolve it with them.

Fem,

Heyo Captains,

During patch 8.3 you will be able to earn tokens that can be redeemed for the prizes.

Upon the release of 8.4 you will no longer be able to earn tokens, but will have that patch to spend any remaining tokens you still have.

I hope that helps,

Fem,

Heyo Captains,

Thank you for the feedback coming in on the pricing and contents of the Azur Lane containers, I assure you this has made it to the appropriate people for review and future consideration.

I would like to clarify a few points brought up here:

AL Commander Azuma:

She is available for completing the Azur Lane collection that is available for all commanders by simply hitting the participate button within the May Missions portal article, see:

https://worldofwarships.com/en/news/sales-and-events/may-missions-2019/

and hit "Take Part"

The collection includes 30 collectible emblems from characters of the series. These collection emblems can be obtained through containers from a mission chain and from daily containers.

We don't expect feedback, it is up to the individual player to decide whether they want to provide us feedback or not.

What we're asking is when you are providing feedback, for it to be taken seriously, its better for it to have the characteristics I mentioned before.

You are correct, we do have tools and databases to measure player game engagement etc, and we can assess trends, but this data does not provide us the more subjective feelings of the playerbase.

While we do shift through a lot of *ahem* poor feedback, if a simple guidance of how to provide feedback improves feedback quality by 10%, this greatly improved the value of data we can pull from feedback, the rate of which we can pull it, and the overall ability for us to respond productively to it.

Using my example from above, the first version there really isn't anything I can reply to that with beyond Ty for your opinion. The second version I can expand on th...